Tiny Delta SkyMiles gems from the Q4 – 2016 $DAL Earnings call

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Delta Q4 2016 earning call highlights for freqent flyers renespoints blog

From Earnings Call page Delta.com

Let me start off with the same disclaimer I always have when I talk about $DAL or any airline stock. I do not buy or trade, in my or my wife’s personal or IRA accounts, any airline stocks at all. I am not that brave! Disclaimer done.

On to what really matters to me and that is not the share price of Delta but what impact anything Delta says that matters to me as a frequent flyer. SeekingAlpha.com has the full transcript of the Q4 – 2106 earnings call last week and what stood out to me when reporters were asking the Delta CEO, Ed Bastian about SkyMiles and AMEX and how much value they bring to Delta, in part he said:

“…ultimately those miles have to be redeemed for travel.” And later he said, “There is a significant cost of fulfillment. We don’t give SkyMiles out and not deliver the travel service.” – Ed Bastian

This makes me happy. Why? If you look at so much the Delta president, Glen Hauenstein has said in the past he is all about finding ways to burn your SkyMiles in a way that yields very low value to you as a member like drinks in the Sky Clubs (that should be free) or paying for change fees (that you should not incur) or Delta PVT jets (buuhahhhahh) or so many other options that net you around 1 cent each (or less).

So to me the quotes above tell me the CEO of Delta is thinking straight. He is thinking about you and I burning our SkyMiles in the way they were intended and, if you are wise, in a way that can yield max value – that is, for travel. Plus, he is even hinting to the fact that Delta should provide seats we need.

Now clearly these few words do not in any way take into account LEVEL 1-5 pricing and there are all kinds of open seats that can be delivered at the highest award levels. But my point is that at least he is thinking the way we all should be thinking.

2017 will be a very interesting year. While I have high hopes for more good “enhancements” from Delta and the man at the helm of the mothership I am still in fear of what has been the pattern for so many years. Delta clearly wants to keep growing earnings and attracting more spending but we truly are at the loyalty tipping point and more cuts would not help accomplish that. I feel like I am number one on the upgrade list with one seat open – time cannot fly by fast enough to see what happens next for me! – René


Review: Delta 1st class cold Asian Chicken Salad lunch choice. I would order this again!

There are a number of Delta (or I should say Delta “painted” jets) that either do not have ovens or do not use them. Thus you end up often with either one or two cold meal choices. On of them is what you see above and I really liked it. 3 Cheese Pasta Dinner Steak and Potatoes Cold Salmon with Rice Turkey Salad Asian Chicken Salad Turkey Sandwich Chicken Salad & Pasta side Lemon Chicken … Continue reading

UBER is slowly being tax and “fee’d” to death. At what point is too much, too much?

If you use UBER you get it. It has changed the way I travel in so many ways. I have used UBER all over the world and loved almost every single ride. But the concept is dying and dying not so slowly. In my family’s home town of Gothenburg Sweden what we call UBERx is gone (they called it UBERpop). There was no way to control the tax so it is over. It was a … Continue reading