Musing over the executive changes at Delta Air Lines. Richard, Ed and Glen. What impact on us?

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golden ceo

Don’t think RA will fly coach anymore! ;-)

The news broke about Richard Anderson’s (RA) impending retirement last week while I was on a mileage run. It did not surprise me as I had been tipped off it was on the way as well as number of others that will soon announce including Jeff Robertson, that is, the man who oversaw the destruction and obliteration of the once valuable SkyMiles program.

I really was not going to post about these current changes because when you get down to it, as a frequent flyer and loyalty program enthusiast, it is hard to imagine anyone could have done a worse job than RA over the past few years for us who love to fly Delta. I mean just look at the extensive and shocking list of cuts under RA’s leadership. But then the Delta PR SPIN HUB came out with a post that said: “Social media celebrates Anderson, welcomes Bastian“. Really.

Well if you add up all the followers, in total, for all those who are celebrating RA and welcoming Ed it is, drum roll, 12,836! Oh and I ran twitteraudits of a number of the “larger” ones and they have a substantial amount of fake followers. I have read a great many comments on social media with sentiments of being thrilled to see him go and they are celebrating RA’s departure!

Personally, every time RA is on the video screen on a Delta jet I hold my ears or reach for an air sickness back because he does not have my back as an elite Delta flyer nor is trust and integrity any part of the SkyMiles and Medallion program. #KeepDescending is the enhancement after enhancement that we have been handed for years now.

But that is the departing CEO. What about Mr. Ed and the now promoted Glen? What impact will this have on us who fly Delta. I have been warning about what is on the way for years. I have alerted you to knife cut after knife cut. That is not going to change. I think in fact it will get worse.

I hold no Delta stock, that is DAL, nor do I plan to buy any, anytime soon. I do not measure the success of Delta by the price of the stock. I measure it by how well Delta rewards me for spending my loyalty dollars with the airline. When I go to fly, or spend on a credit card, do I always search for Delta flights first and even choose them over other airlines even if they are a little more expense? And, when it comes to reaching for a credit card in my wallet do I reach for my Delta AMEX co-branded credit card because I value SkyMiles? Or, is the other way around that I consider any airline because Delta has cut loyalty to the point that it is all but worthless. And, has the SkyMiles “live currency” devalued to the point of being all but a joke. I think you see my point.

So is there a glimmer of hope things are going to get better now that RA will be gone? Unlikely. None of the current group is a fan of loyalty. Heck, I don’t think those who run loyalty programs are fans of loyalty. Expect more cuts. More bad “enhancements”. More #KeepDescending announcements soon. The new crop of suits must prove they can cut as much as the group before them – that is bad news for us. That means pain.

The only thing that could maybe save us is data. It seems, according to my sources, Delta had a massive and alarming number of Diamonds and Platinum Medallion not re-qualify this year. I know a number of big spenders who are SO upset with Delta that they refuse to spend one dime more on the airline. They have gone out of their way to fly AA or WN or AS and have status matched to other airlines. Since Delta is so data driven, maybe, just maybe, the departure of so many high MQD spenders will make someone ask the SkyMiles team – what caused this. All they have to do is look at THIS post for the answer why. – René

SWAG Saturday returns: 50 gram Silver bar up for grabs. Q&A about medallion status!

Well it’s about time right? I have had a number of readers ask where SWAG Saturday went so I decided to bring it back for the month of February. Today, you have a shot at a very nice weighty 50 gram silver bar .9999 pure. Then in the following weeks we go Gold, Platinum bars (small ones) and even a small real Diamond. Oh and even with that we need more. So, you also get … Continue reading

Tech travel tip: Turn your Windows PC into a Wifi travel hotspot – FREE!

Last week my fellow BA blogger Gary put up a post about this tiny little gadget that you can plug in to your computer and then use it as a hotspot at locations that limit your ability to use more than one device for a connection like a hotel or Gogo. I was “this close” to buying one as I liked the idea of the device, but then there was the issue of yet one … Continue reading

Please don’t EVER click or call for a Delta AMEX card upgrade. I lost out on 10,000 MQMs! A guest post by reader “BOB”

I have warned readers many times about the huge risks of upgrading your Delta AMEX card and expecting either your spend on the previous card to carry over or to get the MQMs, or Medallion Qualifying Miles, promised either by a phone rep or a supervisor. Well, many times things go very wrong as you will see from Bob this week. Take it away Bob! Hi René. Thanks for letting me tell my story as … Continue reading

Rookie Wednesday: If Mom says NO, go ask Dad! Almost anything is possible with Delta.

I always enjoy talking to Delta360 members when I fly. They are a unique select bunch of Delta flyers that spend more with the airline in a year than I may spend in my lifetime. They truly are people Delta loves the most. It is also funny to talk to them about what they don’t like about Delta and the things they do like. Some could care less about SkyMiles while others are really upset … Continue reading

Delta Sky Club Atlanta ATL A concourse near A17 Review by Renés Points

Atlanta F International concourse Delta Sky Club Review Atlanta E concourse Delta Sky Club Review Atlanta A concourse Center Delta Sky Club Review Atlanta A concourse Near A17 Delta Sky Club Review Atlanta B concourse Near B10 Delta Sky Club Review Atlanta B concourse Near B25 Delta Sky Club Review Atlanta C concourse Near C37 Delta Sky Club Review Atlanta D concourse Near D12 Delta Sky Club Review Atlanta D concourse Near D27 Delta Sky … Continue reading

New Diamond 2017 Choice Benefit option & digital HOOU coupons & updated Fly Delta APP.

Delta has fully loaded the 2017 (I have already qualified) Choice Benefits (CB) and nothing has been removed (good) and one new option has been offered for Diamonds that is 2 GU plus RU certs. While it is good to have more choices, to me, the 4 global upgrades are still the best choice and highest value. I have already redeemed my 2017 Platinum CB (yes, Diamonds get BOTH each year a Platinum and Diamond … Continue reading

No, Delta is NOT giving away free tickets and $5,000 cash on Facebook folks! SCAM ALERT!

OK I had another post set for today, since it is after all the first day of the 2016 Medallion year, but had to pop this up as I am starting to get a flood of tweets and emails about it. Apparently there are a few variations of this scam and they are all on Facebook (for now). The blog’s only presence on Facebook is posting the daily feed from the blog. I just don’t … Continue reading

Delta weather ALERT: 1FEB Rocky Mountain & 2/3FEB Midwest (MSP). FREE FLIGHT CHANGES

Delta has issued two weather alerts for us covering the Rocky Mountain area and Midwest for later in the week. Delta meteorologists are really good so if they are offering a free change, you should seriously consider taking them up on it. Here is the one for tomorrow 1FEB16 for the Rocky Mountain area:Aspen, CO (ASE) Casper, WY (CPR) Colorado Springs, CO (COS) Denver, CO (DEN) Grand Junction, CO (GJT) Steamboat Springs, CO (HDN) Vail, … Continue reading

RenésPoints January 2016 NewsLetter – Only 11 months till 2017 (scary right)!

After such a mild December it was interesting seeing the airlines reactions to the mega east coast blizzard event. I am most happy I was not flying those days pre and post (but one reader did share how she got 3 bumps in a row)! I only had two Delta trips in January and one was for a much needed vacation. There was a bunch going on this past month. I locked up my Diamond … Continue reading

FINAL January DELTA reminders. The clock is ticking. ACT NOW or whine about it for a year!

I am really loath to even post this. I am cringing inside and it really pains me even to post this. But, shudder, if you only have a day to, shudder, BUY MQMs from Delta <-LINK at completely ridiculous and beyond “bat crazy” prices that do actually count for last year’s, that is, 2015 medallion status. But should you do this? Considering your MQM balance & strategies to consider Should I go for Delta Diamond … Continue reading

How you can support the RenésPoints blog and understanding how the blog works!

I get so many questions each day either via e-mail or twitter regarding do I have a link for this or that and I want you all to know how much I truly appreciate your reaching out to me in this way. So many folks just do what is quickest rather than taking the extra step to support the blog. So, again, thank you for taking the time. But questions like these mean I need … Continue reading

My Delta Diamond Medallion 2016 credentials have arrived. New digital HOOU coupons!

What a huge change from last year when I think it was sometime in MAY when I, at long last, got my elite goodies from Delta. BTW before we go too much farther, Silvers, you don’t get one anymore. You can print what you need on Delta.com. And yes, I know, there are many reports of folks earning Gold or some other level toward the end of last year and they did not get new … Continue reading

Why Delta will / should honor the amazing 250 SkyMile 1st class tickets + award you points!

Last night I blogged about the amazing deal on Delta.com if you happened to have a Delta AMEX card and could use the PWM or Pay With Miles perk from holding the credit card. I have had a bunch of questions from readers as to if Delta will honor the offer. I feel Delta will and here is why. First off the wording on Delta.com is very clear as you can see from the screen … Continue reading

Smok’in Delta deal. Pay With Miles in 1st class earning MQMs for just 250 SkyMiles

UPDATE: THIS OFFER HAS EXPIRED With a HUGE HT to a reader and Dan’s Deals you can book some stunning PWM or Pay With Miles flights if you have a Delta AMEX card. For as little as 250 SkyMiles you can fly 1st class. You will earn ZERO SkyMiles but you will (or should anyway) earn MQMs with PWM (but in past tests you earned both as well as Crossover Rewards and even SkyBonus points … Continue reading