I am NOT a fan of sites like Facebook, Myspace & similar sites and do not have, nor will I have, a deltapoints.com presence on these type sites!
Twitter is a very different animal than the aforementioned sites and you should use it for DELTA contact (and other company’s as well like SPG etc.).
If you have never used twitter it is like texting on your phone, only on steroids. Delta has a help feature called @DeltaAssist. They are great and quick to help. Even if you do not have status with DELTA you can use @DeltaAssist and get top notch service. Have you ever had a flight issue and the line at the counter is 20 people deep or more? Just sit down and tweet to @DeltaAssist and let them fix your problem almost instantly.
So how do I use this great service with Delta?
1 – sign up with www.twitter.com
2 – search for DELTA and DeltaAssist ( also KLM_US, KLM , AirFranceUS )
3 – once you have found them click “follow” them
4 – you will now send a tweet anyone can see so ask them to follow you
please for DM or Direct Messaging
5 – now you can pick messages and send them a private message!
You should get a response very quickly and if you have followed my advice by printing in advance all your flight options you can just ask to be moved to those flights. Then, once done, go to any of the “printers” around the airport, scan your OLD boarding pass (or skymiles card), and out comes the new one @DeltaAssist has done for you!
So give it a try next time and save yourself some stress and time. – René