Every airline has issues. None of the majors are perfect or we would all fly them. I freely admit I am biased toward my airline. I am not hub captive. I have EZ access to AA and United regional jets but I know Delta is better.
The other day I got an e-mail stating – “Are you on our side or what?!!!!” (and I know I liberally toss around exclamation points but four?) The reader wanted me to share this video about how hard it is to book award tickets on the Delta site (please turn your VOLUME down because while funny it is very loud).
To answer the reader’s question, Yes I am on “our” side. I would love to see Delta give us everything we want, but I am a realist too. Delta people do read the blog. They also read all the social media outlets for feedback about what we want.
So just what DO we want? Let’s make a list. I will put my picks and then you add yours. I will then add your ideas to the post as a record of what we would MOST want to see for 2013.
#1) With work we know we can find low level seats but if the award site SHOWS seats at low level let us book them. Whatever the cost, fix this FAST and we promise to whine ½ as much as we do now! For crying out loud, we are not even asking for more seats here, just that the IT booking system works.
#2) Next, well, we want more low level seats! If you give us more low level seats we promise to stop wining ever again ( at least much less then we do now anyway).
#3) Stop treating us like thieves and criminals regarding the ETV’s (electronic travel vouchers ). A $50 or $10 left over credit is just about worthless now and we may end up with a bunch of them in our accounts. Seriously Delta, how hard would it be allow combining ETV’s for the same family. This would stop theft since that is the publicized reason for the rule change!
#4) You promised to bring back PerkChoice (it is still here on the web site), the ability to use CASH one way and miles the other and earn RDM’s & MQM’s on the cash side of the trip. We are still waiting. It was a GREAT program from NWA and we want it back.
5) Stop beating up Silver Medallions. Even those who are low level elite’s should be shown some “love”. Sure reward GM, PM & DM with MORE, but don’t make FO’s feel like gate lice!
And now from readers:
6) Allow SWU upgrades to be used on any fare. These have become almost worthless compared to other airlines! – HT to NYBanker
7) One way awards. Oh we know Delta offers this but for the same miles as a round trip. HT t0 Steve
8) more on the way soon….
So there are my top gripes. What are yours? Be nice and please give this REAL thought before you start to type. I feel this is an important chance for us to let Delta know what is important to us who want “OUR” airline to “turn into the wind”, “keep climbing” and make flyers proud to look down their noses at anyone who chooses to fly another airline as ours is BEST! – René