Each time I fly Delta I am impressed and it reminds me why I love my Delta so much. When it counts and when it matters they take care of me.
I really don’t want today’s post to be a gripe fest, but more some musings about those who are NOT part of the Delta team and is it a smart move by Delta. Specifically about Skyclubs.
I am under the assumption, and from what I know, most who work in the Skyclubs are NOT Delta people. Yes, the door people and yes, the customer service people, but the rest of those who run the club are not Delta employees (if I am off base correct me please).
I have found many of the bartenders staffed clubs are pushy when it comes to tips. I have had them CIRCLE the tip box on a slip (the few times I have purchased a premium drink and it is NOT often).
Or take yesterday for example, I went to the self serve snack area in DTW and the rep came over with a cart of drinks and blocked me and I had to wait until she was done loading it full to finish getting my snacks. Then, when cleaning up around the club, the reps were loud and mostly inconsiderate of guests.
Let me tell you Delta, paying $29 for my +1 after 1MAY2014 REALLY is not going to happen with this kind of bad service in the Skyclubs.
Then on to my ExpressJet flight out. In this case the service was TOP NOTCH. Really good, despite a mechanical delay with the bird coming from Mexico. I gave the FA one of my personal Job Well Done certs and she had no idea of what the Chairman’s Club was and my guess is they cannot “Strive for Five” either. They seem very “team Delta” but cannot get rewarded for this.
Anyway, just sharing some personal musings as I continue my “fun run” to Hawaii today – Aloha – René