This fall I will be flying KLM and am stuck back in coach for this flight up from Amsterdam to Gothenburg since I could only use my Global Upgrade certs on Delta segments. Now I could have used them on KLM had I been in a very high fare class, but I am on a deeply discounted coach fare (thank you NAI) so coach it is.
Delta has been working on upgrading how we can interact with Skyteam partners on Delta.com. However can you really trust what you are seeing on Delta.com? One positive change has been that we can now use our Delta PNR for reservation number to pull up flights on KLM when you have an Air France or KLM flight.
But notice what happens when I look at that reservation and my seat choice. They are not the same. We just cannot trust that what is displayed on Delta.com will be your seat choice on KLM. The only way to make sure, or at least hope you get the seat you want, is to confirm it either on KLM.com or with a KLM phone rep and then make sure it is displayed properly on the web site.
Lastly when you do go to check in either on Delta.com originating from the United States or on KLM.com where you will be redirected to if starting outside the United States, that you verify your seats have not changed. As a plus it does appear that my entering my Delta Elite number on the reservation on KLM.com, that is my Delta Diamond number, KLM has recognized me as a Skyteam elite+ and auto selected Economy Comfort seats. On this specific flight really not a big deal because business class and coach class are all the exact same seat on this Embraer 190 regional jet and it is a very short flight.
As a side note, I am going to touch on several reminders you may have forgotten about this week as the summer travel season gets into full swing! – René
Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.