The other day I had a post about changes to Delta downgrading the snack basket since, to me, there has been a change with the new one that came out a while back compared to the past few weeks of flying. Delta reached out to me to correct the post and told me:
“On shorter meal flights, passengers receive peanut, pretzel and Biscoff and on longer meal flights (over ~1500 miles) passengers receive the big basket as part of the pre-arrival service.”
And further I was told.
“Our snack basket boarding parameters haven’t changed in several years. The Comfort Plus basket will feature complimentary premium snacks on flights over 900 miles along with complimentary wine and spirits on all flights.”
I love PR speak – don’t you? Also, does this sound right to you? Now I fly Delta just a little bit (128 credited segments with Delta alone last year). I have become VERY familiar with the “snack basket” and have never seen a “big” or small basket on flights – it was either snack basket or no snack basket. I mean sure, during breakfast, the snack basket was a little different than the “lunch” and “dinner” time snack basket but the basket was the basket.
I have not, in all my flights, seen that ONLY on 1500+ mile flights there was a snack basket. Have you? I mean seriously – was I flying another airline last year and the years before that?
Lastly we have the comment about C+ seats getting “premium snacks”. I again requested some kind of further guidance about just what that is in English but got nothing further. I am sure Biscoffs can be considered a PREMIUM cookie to Delta.
So you tell me dear readers – I am out in left field and Delta is correct that NOTHING has changed? I trust you readers who are on Delta jets way more than anything coming from the mothership nowadays. – René