After all the miserable award changes Delta has made this year I really like getting value from SkyRubles. I was able to jump on, out of South Bend no less, the 20k RT award sale to Florida and will be flying down to see my dad.
But then about an hour ago Delta calls me. I thought about putting them on hold just for fun (they do it to us right) but was nice enough to answer right away.
You see my scheduled bird from ATL to RSW, a 737-900 had been downgraded to a 737-800. The problem was I was in row 5 with my upgraded seat. There is no row 5 in 1st class on a 737-800. I was presented with the option to change to another flight or accept a downgrade (yeah I see one open seat too, but I was on the phone and could not see that at the time).
Now the latter option is just not OK. Yes, yes, I know, it was a complimentary upgrade, but you see Delta is really good about stuff like this. I had already checked in and when stuff like this happens last minute, and they downgrade an elite who is already upgraded, you can get a certificate much like a regional upgrade certificate good for one year for a first class upgrade. I did not ask for this, but maybe I should have as there could have been a great bumpertunity I have now missed out on.
However, I was on an early AM flight. I like not being on early AM flights. I also like lunch / dinner type flights. So, I switched to the perfect flights for me and was able to keep my first class seat down to Florida. Not a bad deal to me. But did I make the right call?
What would you have done? Would you have stuck with the flights and gone with the upgrade certificate or pushed for some other compensation or would you have done the same as me and just negotiated the best possible flights? – René