I am a HUGE Sci-fi fan. One of the best classic Sci-fi movies ever (and short lived TV shows) was Firefly or better know as Serenity. In the movie, when the bad guys called Reavers were chasing the good guys, the character Jayne Cobb, played by Adam Baldwin, says the line:
“She is startin’ to damage my calm.”
about character River Tam, played by Summer Glau. It was a really funny moment in the movie amid a disturbing series of events unfolding around them.
All of this leads me to today’s post and why Delta, week by week including this past weekend, in another round of schedule change Saturday events (yes, check ALL your flights this morning), is making me so angry I can hardly see straight (and it is not just me). Notice the two screen shots above? Here is what happened.
Delta, for my flight back home from Florida, changed my aircraft type. They did NOT change the flight number or the scheduled time – just the type of aircraft they are using for the flight. So, Delta computers moved me to another seat (see the red X above) and it was not the seat I wanted at all. Thanks Delta.
Here is the most frustrating and irritating thing:
- Delta did not tell me about this change nor would they ever
- Delta has blocked Award Wallet from alerting me
- Delta does not care if we don’t like it!
And this attitude is going to cost them. If you want to take and hit your toe with a hammer today, or just read how Will Allen’s, a Delta 5 million miler, seat changes cost Delta $10,000, either one will cause you just about the same amount of pain I think! The point is, Delta being “Delta” about this is not smart and they could fix this major problem if they just wanted to do so.
Let me back up for a minute and tell you I am normally a HUGE fan of the “Mighty Schedule Change” rules (see E8 post). The rule is amazing for those of us who want to find a LEVEL 1 business class award seat, a long way out, and can then for no extra points change to perfect routes when Delta destroys what we had booked by schedule changes. Perfect! Love it! What could have maybe been a LEVEL 5 award costs us what it should have cost all along, that is, LEVEL 1 award. But that has nothing to do with this or with the biggest issue.
Delta gives us no notice (most times)!
Delta is “smart enough” to create, not just one upgrade list from coach to first class, but now is making a second upgrade list from coach to C+ and then the option of C+ or coach to 1st class as well. Both will run in tandem, if you want. And as mentioned before, focus groups are right now giving feedback on what the new GIDS (gate information display system) or the monitors in the gate area will display where we are on these upgrade lists. But they are NOT smart enough to alert us that:
“Oh, hey, loyal Delta flyer, you know that seat you so carefully picked, on the perfect flight? Yeah we changed the aircraft type or number or time and our brilliant computers put you nowhere near where you wanted to sit. You may want to log on to Delta.dumb and see how messed up your seat choices and flights are! Sorry – NOT?” – Fake Delta alert notice
You know, I would love to get just such a snarky e-mail or just any kind of notice from the Delta mothership that all my careful planning is now out the window and I had better just deal with it. I am guessing you would like this kind of notice as well?
So Delta, your passion for hiding information from loyal flyers and not giving us notice is costing you money and is seriously damaging my, and others, calm. How about you spend some of the billions in earnings you are making and fix this MAJOR customer problem and irritation right NOW! – René