I got an e-mail the other day that I had been targeted for a Lyft promotion where I could, once I get two more 5 star rider ratings (you can find your UBER rider rating here btw) then Lyft would give me $50 in ride credits. Sounds sweet right. Well, not so fast.
Lyft has one nasty little catch for those who are not constantly using the service. Lyft credits, be it from a 1st time rider or other ways, expire 30 days from issue. Uber credits, on the other hand, give you at least 90 days to use them. So much more user friendly. I have never had an Uber credit go unused but can tell you I have had many Lyft ones go away. Frustrating.
Lyft has other issues I do not like. Their GPS or locator service is worse that Uber’s and they are so aware of this that they give their drivers the choice of their software or to just use another to find their way to where you are going. Sad.
Another thing I have found is that I much more frequently than Uber have drivers cancel on me. Often after I have waited a long time for them to come get me before they do so. Then the nearest Lyft driver is no where to be found or all of a sudden I find Lyft has surge pricing going on. Ah, yes, maybe this is the reason why the driver canceled on me.
If we as riders cancel after a few minuets then we can still get charged for the ride. There is NO instant credit for us when a driver does this to us. And even if there were those credits, you guessed it, would expire in 30 days. Joy?
Lyft did have a prominent place on my phone home screen – well not on page one, but page two at least with other travel icons. Now it is not even there and I am one more canceled ride or issue from just uninstalling the app. If Lyft wants to be as big as Uber one day, they had better step up and fix what is broken – fast! – Rene