I thought I would real quick share some updates about my case against KLM from my flight now almost two years ago.
To bring you up to speed I had a KLM regional jet that had a broken windshield that resulted in a delay of 3 hours departing and over 5 hours late arriving at last in LAX. KLM is saying it was less than 3 but clearly the arrival delay comes into play. Also, even though it was Delta ticketed, they said go pound sand talk to KLM. KLM said buzz off and so I enlisted AIRHELP.com to fight for me. You can read more history HERE and HERE and HERE!
Right now the court paper battle is going back and forth with KLM saying they don’t owe anything, and even if they did, it would ONLY be for the delayed flight from Gothenburg to Amsterdam not the entire trip. Both my reading of the EU261 rules say otherwise as does AirHelp and they have won cases with connecting flights in the recent past.
KLM does not seem to want to budge or settle my claim in any way so it looks like more court filings over the next week or so and then more waiting. Amazing. I am just so glad to have help in this. It is just shocking to me that this case has been ongoing now almost for two years waiting for some kind of resolution for this delayed trip.
Anyway, I think we are nearing an end one way or the other and hope the court will decide in my favor. Can KLM appeal at that point if I/we win? No idea. I will be sure to report how it all ends up one day.
Have you ever had a successful EU261 claim? – René