- A Reader / Blogger Adventure to SXM – Introduction & Mileage Run
- THE CLUB at PHX Lounge review Phoenix Airport Terminal 4 – B Concourse
- The Alegria Resort on Maho Beach, Sint Maarten SXM
- What is it like at SXM Maho Beach & the “jet blast” experience?
- GoPro Video Review: The SXM Maho Beach Jet Experience
- The Priority Pass Executive lounge review at SXM
- The new Delta Asanda Spa at the flagship Sky Club JFK review
- Delta ONE JFK to LAX review – is it competitive?
- When Delta is this good – the bad flights really stand out!
- Final thoughts and all the issues & all the workarounds to SXM
Nothing like departing a tropical dreamland and landing in something that seemed white like sand but was nothing like sand. At least I did not have to go out and “enjoy” it. After my quick visit to the Spa in the Delta Sky Club in JFK it was time to rush onboard my premium Delta One transcon experience.
You know rush is maybe not the right word. Boarding was a “hot mess” to put it mildly. Delta has real boarding issues. They know it. They have for YEARS done a boarding lane test at certain gates in Atlanta and every now and then I will get a tweet or e-mail from a reader who says “Hey René, have you seen this?“. Well something needs to happen as the current setup in JFK is just ridiculous.
Now I am not going to review the seats again as you can take a look at them on my review of the SFO to JFK transcon a while back.
What I want to consider in this post is simply whether this flight worthy of all Delta makes and markets it to be as I am not so sure anymore with competition from products like Jet Blue “Mint” and others. Let’s start with the 757 that is often used. I no longer like it at all. For sleeping it is so cramped and tight that even I feel claustrophobic. Getting out is an adventure even when your seat mate gets up. If I were to ever book this again I would look for an internationally configured bird like the 767 or A330 as you have individual aisle access and a much better seat.
Next up we have the service. The Delta people, as always, were very good and attentive. I have not one single word to say against them. They are rocking this route clearly. But then we have the “rest” of the experience. The meal attempts to be special compared to a normal Delta 1st class flight.
So you get an individual appetizer and soup. The soup was just nasty and the rest was OK but nothing to get overly excited about. Yes, it was snowing a bit but catering should do better than this.
Then we have the main course. Are you impressed? Me neither. It was again just OK and did taste a bit better than it looked, but is the worthy of a premium product that requires a Regional or Global upgrade certificate for an elite to enjoy an upgrade?
Lastly the desert choices were ice cream (with cookie crumble) or a cheese plate. My partner had the cheese and both were fine. I asked about a Cognac with the dessert but was told that was only catered on international flights. That should be fixed.
I guess the bottom line is this really is simply a Delta domestic 1st class trying to look amazing to me and does not quite pull it off. Even the satellite TV came and went during the entire flight really frustrating my partner who was trying to watch a rather exciting championship game.
From the LAX check-in that has it’s own lounge but is all but pointless to what you see above. It is a nice flight but to me it is not worthy of what the marketing builds it up to be and not on the level of the competition. You tell me. Is this “that” special of an experience? – René