Am I the only one beyond frustrated with Fly Delta App offline mode? We need an OPT-OUT button!

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fly delta app offline mode frustrating

Where is the OPT-OUT button Delta?

This week I spent a bunch of time on Delta jets – that is 9 segments in just 3 days. When it comes to flying Delta they are so reliable that booking that many flights tightly packed together really is no problem. Even though Delta flights are almost always full (or over full) they still fly reliably on time and just about always complete a flight. Truly impressive.

But then there is Delta IT. I often gripe about IT, but I know deep down many times the issues are not really the IT folks fault. They have to work with what others who order them to do things like blocking access to RU & GU space that should be open since medallions have earned the right to use these Choice Benefits. Or, as another classic example, the brilliant minds at SkyMiles have apparently told the IT folks to cause what should price as a single award ticket to price at 2 or 3 (btw the SkyMiles folks are fine with this and I have been told this face to face by the people in charge).

And that brings us to today’s issue, that is, the new “enhancement” of offline mode for the Fly Delta App.

Let me break in for a moment and say I truly like – no, wait – LOVE the Fly Delta App. It is elegant, reasonably fast and packed full of useful data. If you compare it to other airlines apps you will see why I say this. Well I should say I DID love the Fly Delta App. Now I want to stop using it when I fly Delta and it is all thanks to what you see at the top of this post, that is, the new enhancement called “offline mode”!

I think I understand the idea behind this latest update that is as the Delta PR site says (after a bunch of babble about coffee):

“Offline mode is another new feature of Fly Delta 4.2 for iPhone, which increases the reliability of the app by making customer travel itinerary information – including boarding passes – available even when their device isn’t connected to the Internet.” – Delta News Hub

Yes, having access to your boarding pass is important and boarding is almost always slowed down by someone who cannot pull up their boarding pass on their phone. Thus this offline mode should help fix this one issue but at the same time it cripples everything else that is really useful and important like where I am on the upgrade list and so much more.

You see, I am smart enough to A) do a screen shot of my boarding passes as soon as I get them and B) print a paper copy just in case. Lastly C) even have my lock screen as my SkyMiles number QR code that I can use to board even when my phone is locked.

i so want an opt out button for offline mode in my fly delta app

How about 4.3 & remove offline mode, Delta?

Delta has been nice enough to give us an “opt-out” choice when it comes to C+ seats (a.k.a. “Comfort” Plus). I have this opt-out as my default setting then carefully choose what segments I may or may not want to “upgrade” to a C+ seat. So why can I not have the same simple choice in the settings tab of the app to opt-out of offline mode, Delta?

Right now, when you get stuck in the offline mode situation, you have to:

  • Log out and log back into the app, or
  • Exit the app and open it again, or
  • Log out and exit app, or
  • Reboot phone and open app (and pray)!

I have had to do all of the above just to get the Fly Delta App to release itself from the enhancement of the offline mode. Yep, beyond frustrating and just maddening.

The funny thing (if there is anything funny about this latest feature) is I forgot during all my frequent time in offline mode to try to pull up the one thing that would be useful, that is, the ability to access a HOOU coupons on flights with no wifi. 😉

You tell me now in the comments section below. What has your iOS or Android experience been like with the latest enhancement to the Fly Delta App. Do you like the new features or does it make you, like me, want to go back to paper until this is fixed? – René

 

 

 

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16 comments

  1. I don’t like the offline mode either. But if it is to add value I need airports like CDG (which I fly to next week) to be online and available – CDG is a really confusing airport IMO.

  2. I’m commenting on your statement that the Stymiles folks are intentionally having some award tickets price at two or three times what they should cost. That is flat out theft from some of its best customers by the company that is constantly touting adherence to the values of honesty and integrity in its corporate charter. How do they get away with highway robbery?

  3. @John – When I pointed this out I was told it is working the way it was designed and then I was asked: “You have a problem paying for two tickets”? I was shocked but keep in mind there is no theft here as Delta can charge whatever they want for awards. But clearly hiding the award charts makes it much harder to see what is happening as well.

  4. App development and IT aren’t really the same thing. App development is usually Marketing driven much to the dismay and chagrin for us in IT where we’re told to ‘just make it work’. In my experience at least.

  5. When flying for days on end the Delta app will not let me access boarding passes for flights other than the one I am on. My solution is to go to delta.com and check in using my PNR without logging in. I then have the passes sent to my email address and download them to my iPhone wallet. I can then go back to delta.com and track my upgrade status.

  6. I have not been stuck in offline mode. But I constantly have the Delta App go nuts on international flights. 70% it works on outbound, but inbound, delta has AirFrance (OMG model of inefficiency), manage their flights. When AF touches a Delta metal flight, all bets are off interms of knowing real facts – only interface with a real person can confirm check in occurred, seat assignments are valid ect…. This is a major headache.

    Just a plug ===> 360’s need more GUC’s or complementary international upgrades. (Shameless I know)

  7. I would just be happy to store my delta e-certificates within the MyDelta section of the website or app. Why I have to keep them separate is beyond me.

  8. i’m not updating my Delta app till i really have too!!!so no offline yet but my app goes crazy when approaching any airport for traveling!!!

  9. Running into it the last couple of days. Maddening! I can force-close the app from Apps and then it reconnects but definitely messed up.

  10. @Rick – That is one fix I had not thought about but YES it is beyond maddening. We need to be able to turn this enhancement off period!

  11. I played with offline mode a bit today and see no problems at all — it worked great! I’d go on- and off- line and try to break it. Each time I was offline it told me so but I could still navigate just fine, see my flights etc. When back online the data refreshed. I also tried force-quitting the app to try to break it, both when on and offline, but, again, no issues found.

  12. @Bill – Keep in mind while in offline mode you will not get updates for gate changes, seat changes, upgrade list and so much more good info. Plus, as so many others have said, departing offline mode is not always easy!

  13. The VS app is based on the DL one (Rene you should look at theirs!) and I’m running into these issues too.

    I’ve noticed it gets stuck the most if its not the active/visible app and the connection drops out (for example going from WiFi to 4G) while it’s inactive. i haven’t tried it on flights since the update (most of VS’ planes don’t have WiFi yet either) but i reckon my experiences will be similar to yours.

  14. Version 4.2.1 Android on Pixel XL – often sees me as in “offline mode” even when i’m connected to wifi. very frustrating and a previously excellent app.

  15. Oh my gawd. I hate off line mode. I have an android and theven app is constantly in off line mode even when I’m connected to the Internet and not on a plane. I totally agree with you and searched all over for an opt out option which is no where to be found. Frustrating.

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