Have you ever had someone come up to you and say: “I am sorry… but…” In other words they are not sorry. Because with the “but” they are telling you it is not really their fault at all. There clearly is someone else to blame like YOU or someone else but I will still try to make you feel better about this by saying:
I am sorry…but…. “YOU EXPERIENCED” this for flying with us so your fault. I am sorry… but… “WEATHER” was the problem so it really is not our fault. I am sorry… but… “LACK OF AVAILABILITY SEATS” and it is again your fault for flying our airline during spring break week and please don’t bring up the fact we could not put you on another airline that had open seats. I am sorry… but… “INABILITY OF OUR CREW-TRACKING SYSTEMS” to work so it is IT’s fault that other Delta people could not do their jobs (yeah, Delta IT folks we are throwing under the bus so their fault).
I don’t know about you but I could see the above non-apology apology letter going viral on twitter!
Also, lest we all forget, just one week ago today Delta, without telling anyone, made one of the most crushing changes to SkyMiles they have ever done! They did this while you Delta flyers were “experiencing” canceled flight after canceled flight and even days of being stuck at Delta HUB airports. I really feel for all of you who were stuck in the mess and for all of us who got a sharp kick in the backside by the Delta SkyMiles team.
Well over the past few days Delta has been quietly dumping SkyMiles into most elite’s accounts who were flying 3rd-9th this month. These two screen shots are some examples of the “SkyMiles Member Appreciation Bonus” you are likely to get or already have in your account now if you log in and check.
But what if you are not an elite or a frequent flyer and did not get any points? What then? Is there a way for you also to get some points from your pain from this past week’s issues? Yes.
The above is a link that is still active from the last meltdown and should work well if you did NOT get anything from the mothership for all your “pain and suffering” you had to endure due to the perfectly working, just sluggish, Delta IT system for flight crews. If you were with someone who does not have a SkyMiles account sign up for one HERE and then fill out the compensation link above to start with.
But let’s take this a step further. Now I know you likely did not end up with lost teeth or a concussion like some other airline’s paying customers did, but you may have missed out on the vacation of a lifetime thanks to Delta or a special family event or something much more important. What then and what if you feel 20,000 SkyMiles (that were massively devalued during the event) is just not enough. What should you do?
Keep in mind during the 1st Delta meltdown most got both 20k + $200 travel voucher. I would think, considering that this last disaster was even worse than the previous ones, they should at least match what they did before. However, considering that Delta in the middle of the crisis made SkyMiles worth even less than before the disaster they should have given 40,000 SkyMiles at least to everyone affected. Flyer talkers are reporting that by simply calling some are getting 20k+$200 like last time (or the time before that – it is hard to keep track). I would ask for much more!
But first please do something quick and simple and check what credit card you paid for your ticket with even if it was an award. If you paid any amount with any travel card you may have used, it could include some kind of travel insurance you did not know about. A simple phone call will tell you if you can get anything from them.
Next, if I were impacted by this, I would be mailing in copies of all my receipts for all the costs I incurred. If they say no then there happens to be a social media and news person who spends his life helping those impacted by those like Delta who are trying to skirt responsibly for what happened. I would reach out or start by a letter to the CEO direct. This would include anything including flights, hotels, car rental, meals, UBER rides or whatever it took during your time impacted by the mostly Delta caused nightmare you experienced.
Personally I am shocked Delta has not decided to do much more to make things right for this 3rd and latest service meltdown. I am also stunned they keep blaming weather, or you the passenger, when it is clear that Delta was at fault and they should make this right for you! What a month for the airlines. – René