Clearly Delta does a ton right or I would not choose Delta and fly them 125,000 MQMs a year and pick Delta as my preferred airline if they were not amazing most days. We all know they are almost always on time and move heaven and earth it seems to complete every single flight they can (and that includes their regional partners). The Delta people are simply stunning and treat me as a king most days. But the airline is not perfect.
A few months ago I put up a post describing the major things that are really flat out busted with Delta that they really should fix that make us all totally crazy. The post, point by point, shows things Delta could fix but for whatever reason they choose not to. But those are major things. Are there minor things that are also irritating? Let’s look at my “gripe list” and see if these bug you too?
The first one you see on top is a simple one that I just do not get. When I try to use my very safe and useful Tunnel Bear VPN (others have reported the same with their other VPNs btw) I can not A) use the Fly Delta App or B) use Delta.com. GRRRRRRR! So Delta wants me to use an unsecured whatever wifi connection and have all my Delta info flying around in the open vs. using the protection of my VPN? Oh Delta IT, maybe the use of the lowest cost sub contractors is not the best call in this situation?
Staying with IT let’s look at one more. Delta has been making a ton of changes over the past year when it comes to upgrades and what does and does not work. They have, mostly in a positive way, opened up routes that were recently blocked from upgrade to allow them as they were in the past (think Delta One domestic routes). But with this has come date stamps, if you will, when some of them will begin while others have started immediately. And this is where Delta IT again comes into play. The @RenesPoints Twitter follower, Jane above had an issue that clearly was all about Delta IT not being in sync with the new rules. She was thrilled, after much work and SLOWLY reading the rules right off of Delta.dumb, that the reps finally manually did what the IT would not allow.
Here is my gripe. Should we have to educate and train Delta reps and then, at long last, be thrilled that we got a rep to do what the rules say they should do in the first place? Can the IT not be in place so that when the rules change the IT changes to match what is in print? Then again, I guess it is too much to ask for the Delta.dumb award page to work with something as grade school simple as a multi segment award bookings so…
OK here is an example of one I guess I really have no right to gripe about but I am going to anyway! Why can not KLM / AF get on-board with some of the simple perks we have come to know and love at Delta. For example, unless you are PM or higher with Delta you are not going to get a free exit row or Comfort+ seat. Plus, even if you are, the IT often does not see you as such and you have to try to reach out to the partner to get the preferred (i.e. marginally better) seat. I would love to see more of Skyteam align with the Delta parameters for seat choices as well as the IT working better. Then again, when Delta can not get the IT at home working as it should why should I expect a seamless Skyteam experience? Lets move on.
This one really is a minor gripe but still one I have to toss up. 99% of the time Delta FAs are just amazing and I am quick to get them 5s on the surveys so they can get bonus points. But I have been in the air a lot during January this year and I have had a number of rather strange events I do not normally see, like FAs mostly hiding (or one just sitting in comfort plus reading a book for most of the flight). Oh, and as you can see from the shot above a real glass was never picked up prior to landing (not really safe right). Then another time I could not keep a plastic cup at take off (I thought that was the reason for plastic). Just a strange run for me this month I guess.
This last one I have touched on many times but it still just has to be my biggest gripe, that is, Delta selling upgrades ultra cheap. When the cost of an upgrade is about the same as a bag fees – Houston we have a problem! Delta needs to add a simple code to their programing to never EVER sell any upgrade less that $100. Heck, maybe even less that $200 or even $300 if they want loyalty to matter in 2018 and beyond.
What do you think. Am I just being super picky here? Or does your Delta gripe list look the same as mine? Are there things that I have missed that just make you so frustrated and you wish Delta would fix? Let me, and the rest of us, know! – René
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