My Irritating Amazon / Uber 20% Offer Quickly Resolved – Impressive Customer Service!

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First off, as we approach Amazon Prime Day on Monday (and yes you can start HERE to support the blog), I took advantage of the MUCH blogged about 20% off up to $500 spending for using 1 single Amex Membership Reward point (if you have a card that offers Membership Rewards points that is). If you have not taken advantage of this sweet promo yet it is very simple to do.

  • Step one link one of your Membership Rewards card to Amazon
  • Step three is shop for just abut any kind of gift card (or anything else for that matter) other than Amazon gift cards.

When you apply at least 1 single Membership Reward point you get $100 off as you can see above (when spending $500+). Simple right? Well the Uber gift cards, unlike the others I ordered, are paper cards. Not good.

When I went to pull off, (or scratch off, the security label for the pin you use to enter into the Uber app to apply the gift card – it pull the pin off with it. Grrrrr. And it got worse (for a little while). I online chatted with Amazon because their directions tell you they are the ones to talk to if you have an issue with Uber gift cards. They were not – Uber is – but the link for help is broken. Once I found the right one on the Uber site it resulted in a quick-ish fix.

I simply filled in the minimal info and uploaded a photo of the damaged card and almost instantly received an email confirmation of my request as well as notice from the Uber app itself in my phone.

Sure enough, about 24 hours later, I got a call from an Uber rep and they both verbally, via email and in the app sent me the damaged pin code to load my gift card. I asked the rep if they had lots of issues with these paper cards and she said: “Oh yeah! We get these all the time“! Sigh…

So while there clearly is an issue with these cards at least Uber customer support to get them replaced is fast and relatively painless! Have you had issues with Uber paper gift cards? Are you going to shop on Amazon this Monday on Prime Day? – René