Delta is a big airline. I mean really big! Thus, if they can simply give us some miles or DELTA money to “go away”, they often will. So what exactly am I talking about? Well, what if something went wrong with your “travel experience” on DELTA? Guess what, you can expect to “enjoy” either miles or delta $$$. What do you mean something went wrong? Like what?
Lets say you taxi for 30 min in ATL, that happens all the time right, but the a/c on the flight does not work for some reason while you were on the ground. Getting sweaty before a long trip is not much fun is it. Or, the video does not work in your seat. Or, they run out of your meal of choice. Or, they scuff your bag via plane side check. Or, the bath room on the CRJ is a mess. Or, well you get the idea here.
So how does one complain the best way to be compensated with points or ETV’s? For me, the best way is simply “NOT” to complain. Wait – say what? No really, do it kinda like this(do not cut-n-paste please):
“I just wanted to drop a note to say how great everyone I interacted at with DELTA was on my last trip confirmation # xxxx. Also, you may want to alert maintenance to look at dlxxx as the cargo hold must be just covered in motor oil because it ended up all over my brand new leather computer bag I plane side checked. Now, most of it came off using the soap and towels in the DTW SKYCLUB, so I think I am OK. Many thanks for being such a great airline for me and my family whenever I choose to travel”!
I hope you see my point. Remember reps sit all day, somewhere, reading way too many long rants that they either just pass on or get sick of and cut-n-paste 1 of 100 stock go-away answers to you and you get nothing for your “issue” whatever it was . But we LOVE our airline. We want to make it a better airline. So, DELTA will reward us for the helping them if we use SHORT emails like this (most of the time anyway!).
So next fight see how many free miles you get and let me know how it works out 🙂
….and so you all don’t complain about my blog, here are 2 more free drink/snack coupons for DELTA good until 31DEC2012 – just comment below(by 10PM EST) and I will randomly pick a winner and get them in the mail to you!
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