Delays

My seat! DELTA what happened to my seat?

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Delta domestic 767-300 exit row seat row 25

One sad thing about the current state of affairs with DELTA.com is the lack of info when an aircraft swap happens or slight time change or flight number change occurs on your itinerary.

Now you will not see this when you simply look at your flight LIST in your upcoming itinerary page:

DELTA website My Trips

But you must rather click on each one to expand it and see what it really looks like (this is just nuts).

As you can see I have a trip I need to have DELTA fix for me. Now, I strongly urge you, don’t click on ANYTHING – PERIOD! DELTA.com when it come to things like this very DELTA.dumb and there are many reports all over the web of itinerary just going bye bye when you click almost anything. In addition, when you later call DELTA for help, they say you have clicked CANCEL when you clearly did not!

So, I suggest you call DELTA, ask them to please “clean up” your itinerary, then BEFORE you hang up with the rep say, “let me just see if I can see what you see on DELTA.com” and make sure all is well for you. Then, and only then, you can you go into the record and look for the seats you had before or want. If your aircraft changed you can always look at Seat Guru here.

Now the ridiculously frustrating part of this is that as soon as they do “clean up” the record, you should expect very quickly an e-mail that there has been a change to your itinerary. Maybe “IT” could do this before we find it? Ah well.

Once again here is a chance for 2 more free drink/snack coupons for DELTA good until 31DEC2012 – just comment below(by 10PM EST) and I will randomly pick a winner and get them in the mail to you!

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

32 Comments

  1. If I had a thousand bucks 4 each of those change of itinerary emails, I’d be a
    rich woman

  2. Good to know. I would have clicked away before calling customer service.

  3. Thanks for the info. Well be traveling over the holidays, might need more the 2 drink coupons.

  4. This happened to me recently, and I remember wishing I had read up on it. Thanks!

  5. The only option I know of it to check my itineraries and seat assignments at least once a week for distant trips, and daily for the 4 days immediately before a trip.

    • As Scott says — you have to “tend your garden” of Delta reservations. If an equipment change doesn’t get you, a schedule change will.

  6. Appreciate the tips. Also unfortunate that a can’t buy the domain delta.dumb and donate

  7. While I agree to some extent, I’ll also point out that the ability to make changes online when IRROPS occurs is by and far the best of all US airlines. You’ll get options that are great for whatever your priority is – miles, direct flight, and even every now and then, an upgrade because First Class is all that’s left. Often, I find that agents I call DO NOT offer the same options, and have kicked myself for not checking dl.com FIRST to see what options it provides. I will admit that I’ve never had any experiences with changed itineraries, so that isn’t a data point for me.

  8. i’ve never had this happen to me, either. (knock on wood)

    happy thanksgiving!

  9. good to know i’m not the only one getting confused by those e-mails

  10. I have clicked away several times. Thankfully I’ve never been burned. I did have an odd thing pop up on a trip to San Diego recently where I flew from Madison-Detroit-San Diego and while I was there I got an email telling me it was time to check-in about 3 days before my next flight was scheduled. Turns out delta.com had added a flight to my itinerary. So it looked like this:

    MSN-DTW-SAN
    MSN-DTW
    SAN-MSP-MSN

    I was worried that my missing this random MSN-DTW flight that hadn’t existed previously would cause the rest of the itinerary to be canceled, so I called and had it fixed. But it was odd.

  11. Delta IT is a crime!

    It is one thing to not offer certain functionality on a website…but to APPEAR to offer it and then have it make things WORSE is just WRONG!

  12. Have encounter the similar case. It seems that I need to call them.

  13. Kathy Carter Reply

    I like to check my itinerary atleast once a week before my trip, maybe more often as it gets closer. Now, just need to find a great, warm place to go. Glad to find a blog devoted to Delta flyers.

  14. Pingback: Good Advice When Canceling A Delta Award Ticket As Platinum Member - Points Miles and Martinis

  15. Pingback: DELTA Phishing Email Alert and more - Delta Points

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