Credit Cards

20 minutes on the phone 21,500+ free POINTS today!

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.

As I have blogged about this before, about the retention bonus. If you have 20 minutes why not get some extra miles right now.

I just called and got 15,000 Skymiles for my time. Here is how you do this:

You call AMEX about your Delta card. I told the rep:  I have been using my Chase Sapphire Preferred® card more and more and don’t want to cancel my DELTA AMEX it but would like to see if there is any kind of retention bonus I could maybe get as an incentive to use the card on some large upcoming purchases (thinking of a new snow-blower at clearance time).

Now the front line reps can only give 1000 or so points. So, you need to ask if you could maybe transferred to the retention department.

Once that rep comes on I said:  I have no intention of canceling my DELTA AMEX card today but have some large purchases coming up and am leaning towards using my Chase Sapphire Preferred® card and would love to know if you could maybe give me some bonus points to keep my card and to use my DELTA AMEX card for those purchase.

….. And the rep said sure we value you as a card holder since ( whatever your year is mine since the 1990’s ) and how does 15,000 sound. Sounds great to me!

YMMV and you may not get this much. If you just got the card a few months back they may say no. But even if you have just had the card for 10-11 months it is worth the card as with the annual fee on the way, some points to encourage me to keep the card could not hurt.

So next I then called Capital One (they do not have a retention department) & got 1000 bonus points added. On to my Chase Sapphire Preferred® Card and got 5500. CitiBank is next up and we will see. Since I don’t use the cards much I am not expecting much. I may ask for spending challenge with them. [EDIT: just to be clear – all I told C1 and Chase was I got bonus points from AMEX & did they want to give me some too – should have added that to the post – sorry – reading over it I can see why some would think I was suggesting the same thing over and over – I was not and did not!]

Why not call and see and get some bonus points today! – René


Delta SkyMiles® Credit Card
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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.


    • @Jamison – Why? Every word is true. They are just rewarding me for being a card holder? But if you do not want the points – don’t call!

  1. I’ve been really fortunate with amex and particularly the Starwood Preferred Guest reps. I think often times just being polite and friendly helps. They WANT you to remain a cardmember if you’re profitable to them, and giving points is one of their tools to help accomplish.

  2. @Jamison – What’s unethical about it? If the company doesn’t want to give a retention bonus, they don’t have it.

    Thanks for the post, I will be trying with my cards once I get closer to 10-11 months. Do you know if it’s bad to get a retention bonus and still cancel the card in a month?

    Keep up the good posts!

  3. Chase gave me 2500. I’ve been a sapphire pref cardholder for 3 months!

  4. @Mike – no no. You are jumping ahead. I did NOT tell C1 or CHASE about the snowblower. I told them I talked to AMEX and they gave me a bonus and I wanted to see if they would give me a bonus too. They did! I should have made that clear in the post! And I do still plan on buying the snow blower and I like the extra year warranty I will get if I use the AMEX card! – Rene

  5. It would only be unethical if the OP is using the possibility of spending on the card as leverage, but does not intend to do so.

    Not in defense of you, OP, or anyone else, but this is one of those things that happens, and if someone sees this as being unethical, then don’t do it in order to sleep easy at night.

  6. No dice for me. I’ve spent over $100K in 2 years, but nada. May try again later w/ phone agent roulette.

  7. longtimeflyertalkreader Reply

    I agree with the others. There are things I would do for points and there are lines where I would draw. This is one of these were *I* draw my line.

    It’s not unethical (maybe it’s not even dishonest), but it’s certainly disingenuous. It certainly wouldn’t be something I’d published or publicized or even recommend your readers to do. Like most, I certainly love points and like to increase my points balance, but this isn’t a method I would choose to go to get to that end.

    It’s not the relative purchase amount that matters (and I’ll have large and small purchases in upcoming months), but I have no intention of using it as leverage to pit one company against another so that I get a few more points. I’m disappointed by this post and it does cause me to question your integrity as well.

    Just my 2 cents.

  8. I’m sorry others find this unethical as it is the company’s choice to offer a bonus. Thanks for the post, my husband and I are about to build a house and will try to put as much of the purchases on our cards as we can pay off as we go. I’m going to try this for all our cards as they all could potentially have large, continuing purchases on them. Thanks again!

  9. @Rene – I don’t see why so many people are “attacking” you for this post but I think the majority, including myself, are happy you made the post. If the companies were relying on your “large” purchase, they would only give you points if you hit a certain spend threshold. When I renewed my AA card, they only gave me points if I hit certain spend threshold.

    Keep posting helping information like this please!

  10. Wow, never expected such sensitivity here! Does everyone work for a credit card co?

    These blogs are about maximizing miles and free travel. If you don’t like that, go elsewhere. I see nothing unethical here, the card companies know what they are doing and are willingly giving points.

  11. Nobody put a gun to the company’s to give him points. If he changes his mind and doesn’t use the card, he has that right too.

    People in all walks of business try to get an edge and I see nothing wrong with it.

    For example, say you call United and ask for a status match from AA Executive Platinum. You show them your statement from last year that says 120K AA miles and they grant the status match and then you fly 5000 miles but only when you maximize UA 1K benefits (I know, I know, an oxymoron if there ever was one). This scenario in my book would be fine, too.

  12. I’m not really sure how this is any different than calling Comcast every 6 months to have them give you the $29.99 promotional rate. Or is that unethical too?

    It seems to be just a fact of life these days for “existing” customers.

  13. LOL, these are multi-billion companies…they know what they are doing and they have heard every story imaginable. Credit card companies are no different than casinos….they are willing to give perks to those who have the fortitude to ask. In the long run, they come out ahead and they don’t think twice. Brand loyalty is what they want and they budget to account for those of us willing to ask.

  14. My sister’s annual fee just came up on her DELTA Gold AMEX and I recommended she read your blog as well as the comments.

    And as far as opinions go, let’s not be too hasty in judging others. Those being critical have never churned a card,eh? Or “liked” a hotel on a Facebook to get points with no intention of ever staying there? Oh puhleez…

  15. Hi. I think that this is a good post. I would say, that the readers who are objecting to the post are probably the 1% who are all sitting in their comfy couches and have enough miles/points/$ to make their ends meet & beyond.

    But for other 99% who are struggling with this economy, any benefit from giving our money to one business instead of the other is not a bad idea. Those companies are getting rich from our high APRs and clearly are paying retention points because they find a calculated value in it.

    I look at this post as finding out just about how much am I worth to my CC company?

  16. I appreciate the information, I’ve been with AMEX since 88 and never thought of this, with my Delta Reserve card coming up for renewal, I’m going to give it a try, thanks.

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