My fellow Boarding Area blogger Points, Miles & Martinis does a great job giving us a photo tour of day one of the new international terminal and company CEO has done the rounds on TV as well:
The other big news for the day is that no one likes paying a higher price for the exact same product. Delta states on their web site about the “Best Fare Guarantee”:
“If you find a lower published fare for the exact same Delta itinerary as the ticket you purchased on delta.com, you have the choice of either receiving credit for the difference in fares and a $100 travel voucher or receive a refund for your ticket. For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.”
As it turns out a reported “IT” glitch “MAY” have cost Delta’s best and most loyal customers, elite Medallion flyers money as you can see in the Star Tribune.
Delta’s company spokesman Paul Skrbec told me this today:
“We have been investing in our website and the technology that supports it for over a year. Recently, we updated our search function as part of a phased approach to improve the site. Shortly after making the updates, we discovered that it produced inconsistent results for logged in and non-logged in customers. We evaluated the situation carefully and rolled back to our prior search function which resolved the issue.”
This all started with a CBS Minnesota piece you can see here.
As an elite Delta flyer, I am accustomed to the unique and somewhat challenging IT system that Delta has in place for trying to book award tickets. We like the fact that Delta gives more award space to elite flyers. Here is the core of this issue; Delta has yet to find out if beyond price checking, if purchased tickets are different over the three week period. So we do not know if medallions have been affected by this and have overpaid for tickets.
It will be up to you, Medallion flyers, to find out if you were bitten by this computer bug, how much it may have cost you, and then try, on a case by case basis, to get credits back under the best price guarantee. Since the trip has already happened, you can not get money back. But you can maybe get an Electronic Travel Voucher for each ticket you were overcharged for, issued to your Skymiles account. These, under the new rules for ETV’s, can only be used one per ticket. If you have two or more instances you find where you were overcharged, you get 2 or more credits that can ONLY be used by you and ONLY one per ticket!
At this point, so much of this is just speculation. This story is far from over so stay tuned elite flyers! – René