Credit Cards

Bob’s DELTA AMEX upgrade story is still not over – by a long shot!

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Reader “Bob” thought he was all set after upgrading his Delta AMEX. Well, he thought wrong! It is now months after he first upgraded. Let’s see what the latest news is:

“Hi Rene – Two calls this week with AMEX reps confirm I should get the promised 10K MQMs, but of course they have no power to award them. When I ask to elevate the case, their higher up repeated that once I upgraded to Reserve, my spend count reset to 0 and I would have to have spent $30K in December to get the mileage boost. When I asked to see where that policy is in writing, they all refer to an internal website but cannot share with me. When I asked them to help me navigate to similar policy language on their website, it ends in a dead-end every time.

When I mentioned the e-mail sent by REP1, the rep who upgraded me, they default to her having to resolve it. But neither REP1 nor her higher up REP8 will return my call. I called again today, and was told I would get a callback today.

I have filed a complaint with the new Consumer Financial Protection Bureau, who has forwarded it to AMEX. I am also thinking of filing a dispute with AMEX over their card fee charge to my account, saying the “order” was not delivered as promised.”

WOW Bob. This confirms what once happened to me and many other readers have confirmed that if you upgrade, even if you have say spent $20,000 on say the PLATINUM card, you will reset to ZERO for your spending total count for the year if you upgrade to the RESERVE card.

Let’s fast forward to next year and the middle of your spending to avoid MQD’s! Think if you were just $5000 short of meeting the spend, upgrade, and get your counter reset to ZERO! Oh my would that be fun. I hope you are seeing how careful we need to be in 2014 with year one of MQD’s as these kinds of issue will occur and we do not want to a part of THAT  (perhaps Delta will still give us spend credit but this is so new we just don’t know yet).

This is why I implore readers to simply get the business card if you have the personal card. If you have the business card, get the personal card. By doing this, you are sure to get the points you should get (as long as you have not had a Gold/Platinum/Reserve card for the past 365+ days)!- René

 

Delta SkyMiles® Credit Card
RESERVE/PLATINUM/GOLD
from American Express®
Click here for more information


 

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

6 Comments

  1. good advice. although I thought the spending carried over on the upgrade when i did it about 3 years ago.. not sure…

  2. When I upgraded in October my spend over 25K rolled over. Best of luck and keep us updated!

  3. JP Traveler

    I upgraded from Gold Delta to Delta Reserve in November.

    It took a lot of back and forth emails, but I finally got the bonus miles and MQMs.

    And yes, my spending on the Gold card carried over, which actually was a nice surprise. So, I’m not sure what is up with the “reset to 0” reference above.

  4. Is there a post where you explain how to meet the minimum spend for these high-value cards? Without making major purchases for a business, is it even possible?

  5. @JP Traveler – as you can see, don’t expect it! Many results and feedback refers to this internal document at AMEX.

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