Delta does a lot right and some things, well, not so good. You would not believe the flood of emails I have from readers who are either JFK or LAX or SFO or SEA based and fly to New York often. They are most upset about not being able to get medallion upgrades on the direct flight soon (you can still connect and upgrade). Many have said THIS change is the last straw and they will look at other airlines now. But one such Diamond, Jim, sent me this and I just had to share it with you all!
By Jim a Delta Diamond Medallion
Our Delta flight from Albany to Atlanta was so late last week that we had under 20 minutes to change planes to SFO (San Francisco) and this is way too short from Terminal C to A. So as we were flying down I was tweeting with Delta Points, telling them that we’d be running from gate to gate. Delta said they would tell the flight but they couldn’t guarantee anything.
We were ready to run – and by the time we finally pulled into the gate we had just 12 minutes and all the other flights that day were booked. So it looked like we were going to have to overnight in Atlanta, and thanks to Rene, I was all ready to book the Westin ATL and hopefully upgrade to a Junior Suite.
But as it turns out we didn’t have to run. Once the door was opened the gate agent paged the three of us and told us to meet them as soon as we got on the jetway. At the bottom of the jetway: Kevin from ATL Elite Services and a tarmac-certified Porsche Cayenne. My wife and son got in the back seat, he led me over to the plane where I pulled our gate-checked baggage off the cart, and we were off!
We were whisked away from the end of Terminal C to Terminal A in 3 minutes flat. We climbed out, trundled up the stairs of the jetway and made it with 60 seconds to spare!
There’s definitely value in being a Diamond Delta flyer and million miler – they take care of you! I don’t know if Delta Points helped make this happen, but the moral of the story is to try every possible angle. Sometimes it will really pay off and thank you to drive Kevin from ATL Elite Services. By the way, I wanted to take his picture too, but he said no, as he’s involved in security at the airport as well.
I have been pondering a switch away from Delta due to their elimination of medallion upgrades on my 2x monthly SFO to NYC non-stops. But I might rethink my switch. I doubt whether either UA or AA will ever give me this sort of customized service, and maybe I’ll embrace the DTW or MSP connection. Sure it’ll take a bit longer, but I might just get a few more Skymiles & MQMs out of each trip as well this way. – Jim
Jim, I really appreciate your sharing this with me and DeltaPoints readers. I do think we can still, ah hem, raise a bit of stink with Delta about the changes and maybe get them to do a reboot or ver 2.0 of this and slight soften the NO upgrades (ie limit it to some fare class and above) or maybe even work to allow more than just Global Upgrade certs to be used. But I think this pressure will only work from loyal flyers who want to stay and appreciate ALL that Delta has to offer us! – René