In this month’s KLM e-news update they have announced they are testing on a few flights a “Smart Boarding” system and that they are the first airline in the world to do this. Well, I do think a few other airlines have something similar as I saw for myself when I flew last seat coach on United coming back from Hawaii last month and boarding in “groups”. Readers also share some interesting bits that sound a bunch like what KLM has, but KLM may be more “Dutch” about it and stick to the numbers. If any readers get to try the new KLM system let me know please!
That takes me to a tweet today from follower Big Cheese. My input you say? It seems this week readers are so enjoying pushing all my “hot button” issues with our beloved airline! Delta’s boarding process is truly very simple Big Cheese, (said tongue-in-cheek and teasing), since you clearly don’t fly Delta very much let me explain it. Here is how it works:
1) Long before the flight passengers start to crowd the gate area
2) Gate agent announces elderly, kids under 2, those who need extra time
3) Everyone rushes gate area blocking the above
4) Gate agent loudly tells about convoluted boarding process
5) Anyone still sitting down now rushes the gate area
6) Melee of boarding begins over gate agents shouts
The exact same thing happens every flight, every airport, every gate! Now Delta has this fantasy about a Sky Priority lane, on the “far” side of the standard boarding lane that elites and such are just to use to “board at their leisure”. Really? In my 105 flights last year just about each time both lanes are always crowded beyond belief and the same process as you see described above happened.
Is the KLM test way the solution? Is the United way the solution? Is there another better way? Is it just a matter of the gate agents FIRMLY enforcing the zone boarding rules and shaming those who try to board in the wrong zone with a “time out” i.e. “go stand over there till I call your zone“? You tell me readers. Clearly the current “Delta way” is not the best and I think we can help them make it better (it really cannot be much worse). – René
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