If you are just waking up, you are about to see a flood of parenting media talking about what happened on twitter yesterday. You see, a Delta twitter rep gave out bad (and wrong) information about if you can breastfeed on a Delta flight (you can).
And then, as you can see in this video, things in social media went viral very quickly as well as on Delta’s Facebook page (where there is mostly negative rants only anyway). According to wikipedia the worldwide rules on breastfeeding are all over the board.
Delta has apologized and as with other mistakes I am sure will take the steps to make sure this does not happen again.
What I want to focus on is not this topic itself but how with airlines you often can get bad information and if you don’t like what you hear ask again or look further. The mom wanted something in writing to show she had the right (smart move). In my case recently about the AA Admirals lounge access I was given bad info from AA about getting in with my new Citi Executive card (it is all you need). Reps are OFTEN wrong and when they say NO, NO-WAY, CAN’T or IMPOSSIBLE it is just until you ask the right person it can becomes: yes, absolutely, sure and simple!
I recently booked a 1st class ticket with my AMEX Reserve BOGOF voucher and my first one I used was super simple and got a great deal 1st class to IAH with my wife and I on our way to Hawaii (that is the positioning flight to get to our start city in the mileage run). This next one took 2 hours on the phone, 5 reps and well, I will share the rest of that story in a post this week! – René