Delta Vacations – WARNING NO MQDs will be earned – confirmed!

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EDIT: THERE IS UPDATED INFO AS OF 8AUG2014. PLEASE SEE  THIS POST  FOR CURRENT INFO!

delta vacations  on delta-com web site

On the Delta.com home page, as part of the main title bar, is a big tab that can get you started on a dream vacation enjoying all that Delta has to offer and to “book together and save” it says (well maybe not all).

delta vacations redirect from delta-com

As soon as you start your search however you are no longer on Delta.com but now instantly redirected to the Deltavacations.com page (thus you are no longer “with” Delta.com – an important point if MQDs matter to you).

bottom of Delta Vacations page

At the very bottom of the Delta Vacations page on the link “Why buy Delta Vacations” it says in very very very small print the above. It sure seems like you will be earning points for your trip but they leave a ton of exclusionary verbiage. Also notice what it says on Delta.com about what does and does not earn full points including MQDs

delta what counts towards MQD spend on dlta-com

If you find all of this a bit murky and unclear and frustrating, you are not alone. I reached out to Delta and to Delta Vacations for a final word about MQDs and this is what I was told:

“Unique to Delta Vacations, through our relationship with Delta Air Lines, our customers can earn SkyMiles medallion status quicker than through other booking sources with MQMs (flown miles), MQSs (flown segments), bonus miles up to 7,500 miles, additional miles for bookings using a Delta SkyMiles Credit Card from American Express, and miles for rental cars and specific promotions.

However, Delta Vacations is currently not offering Medallion Qualifying Dollars (MQDs) to its customers due to its usage of unpublished fares, which offer the lowest fares on Delta Air Lines as part of its vacation package pricing.” – Tina Iglio, MLT Vacations senior vice president of marketing

I appreciate the final and firm answer that you will  NOT  be earning MQDs booking with Delta Vacations. But I am very disappointed that Delta is, at least to me, not being very clear on these types of tickets bundled with a trip. When you take into account that Delta Vacations is basically “integrated” into the Delta.com home page, is wholly owned by Delta Air Lines and promotes earning miles, then could they not also allow tickets purchased through them to earn all points just like those from Delta.com. But we see this is NOT the case when it comes to the very important MQD earnings.

Will this stop you from purchasing trips from Delta Vacations? Do you find it all a bit confusing as to what does and does not earn full points. What do you think? I would love to know – René
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22 comments

  1. After spending over $3,000 for a trip for 2 to CUN 2 weeks ago I waited for my MQD’s to post. Nothing happened, I looked at DV for a disclaimer or check box which I knew I hadn’t checked, nothing. I didn’t think I would get a lot of MQM’s but was expecting $200-400 pp. I still think without a disclaimer it’s got to violate some federal law? I did get 5,000 FF miles for writting to them but no clear answer.

  2. No Complementary Medallion Upgrades either. Made the mistake of booking with Delta Vacations once, never again!

  3. @IaCPA In my case we did get upgraded to 1st class from MSP/CUN and CUN/DTW.
    My suggestion to DL/DV would be give $100 MQM’s for over $1,000 spent $200 for over $2,000 spent and etc. Then they would have a known policy. The buyer would then know what you’re getting when you purchase your trip.

  4. @Jim @John – txs for feedback. I think laCPA’s may have been a goof-up but more data points help. I get that no Skybonus as that is based much on MQDs as well but thank you very much for confirming that. Jim I think they should just award the points. They own the company and can do whatever they want.

  5. Yep, this is essentially what I was ranting about a couple weeks ago. Be very careful using any agency of any kind to book tickets. There is a sting chance you will earn zero MQDs. My experience lately is with United, not Delta, but they are birds of a feather. Book on delta.com only is my strong advice.

  6. I haven’t booked with DL Vacations in about 12 years, generally because I’ve been able to put together my own packages that were cheaper using miles/points/other available discounts. It’s nice that they have access to “unpublished” airfares but at least in my market, they aren’t that great.

  7. My timing is not the best…just last night booked a Delta Vacation. But….it was cheaper than booking through Delta.com. For $200 more I booked the flight, car and 3 nights in a hotel (OK…so it looks like a crappy hotel) through DV. I did get upgraded on one of the segments right away (probably because it’s an evening flight from MPS to SJC). Only resorted to DV because it’s a last minute “need to be there” trip…not a vacation.

  8. OKay, so please explain this. If you don’t earn MQMs, then how does booking a DeltaVacation “earn SkyMiles medallion status quicker” for you?

  9. Since I plan on +$25k on the amex, I don’t so much care about MQDs. You can actually get some pretty stellar deals with Delta Vacations if you’re in the market for business fares.

    I have a work trip to Amsterdam in May where the world business ticket alone was ~$7250 (KLM LAX-AMS-LAX). I searched Delta Vacations and found a package for about $5k including hotel with the same flights AND at one of the better hotels in the city. I ended up using a couple SWUs as they had availability, but it’s definitely something I will use in the future.

  10. Thank you, Thank you, Thank you!
    I just cancelled my vacation with them and told them specifically for that reason.
    Cost was pretty well the same if I booked hotel and air separately.
    Why would you go out of your way to upset your client base??
    Very foolishh!

  11. I booked and flew a first class trip to the Dominican Republic, only to find when I came home there would be no MQDs for the trip. I understand the fare is discounted, so discount the MQDs. Zero dollars for a $3000 trip seems very unfair. I am platinum on Delta and I am very disappointed with them. Definitely questioning my future loyalty.

  12. Booked an end of year trip (flight plus hotel) from ATL to SFO, leaving Dec 27 and back Dec 31. During phone conversations on Dec 23, was told by a Delta rep and a Delta vacations rep that I would earn MQD’s for the trip, and they would be a percent of the fare. I was told to expect 639 MQD’s in total, which, when split between the two of us making the trip, would be enough to move me to Gold and my partner to Silver Medallion status. Jan 1 comes, my medallion status remains Silver, my partner has no status, and all of our Medallion miles, dollars, segments, charge card $$ are set to 0. Delta refuses to award me MQD’s for the flight and Delta Vacations kicked the ball to Delta. The main reason we picked the trip that we did was because we believed it would qualify us for higher Medallion statuses. Either Delta rights the wrong, Delta Vacations offers us a refund, or I am NEVER going to book through Delta Vacations again, and will look to the lowest cost carrier for any flight that I take in the future.

  13. I just got taken on this scam this week. The real kicker wad two delta vacatio. Agents told me that i wouldnt have any issues as MQDs are valuable to me. I am thinking United is the better option. Delta yas gotten carried away with things like this. This is the first time i am thinking about lodging a complaint with the BBB but not sure if it is worth the energy.

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