SWAG Saturday Winner & for now GOOD NEWS for Delta!

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big swag bag winner 3march2014

First of all let me say congratulations to asar #18 who says: “I think with many people deserting delta, it might get easier to redeem Skymiles. The major problem with redemption earlier was to stitch a roundtrip award. So, I would continue to earn Skymiles.”

I will contact you soon and get your SWAG bag prize pack to you ASAP.

Now on to the results. Delta has done it’s best to upset just about every Delta Skymiles member in the past two years. They have made casual travelers run for other airlines. They have shown the low cost business traveler is not appreciated. The saving grace has been not devaluing MQMs and the HOPE that the new award page works and the new award chart is what Delta has promised with more low level award space.

It seems the BULK of you are willing to stick it out with Delta and your Delta AMEX to see what happens. At the same time, so many are “banking” your SPG points as well as your Membership Rewards in a “holding pattern” if you will to see what happens.

My only hope is that Delta, unlike the latest pattern, does not let us down again. I still love the people, the product and the service. It would be nice if the management would, for once, live up to the slogan:

“strong core values of honesty, integrity and respect.”

To me, a core value is doing what you have promised – show us the low level awards.

To me, honesty is living up to what you have said – our Skymiles are safe

To me, integrity and respect means – telling us what the award chart will be & stop hiding behind the clearly fabricated statement that you cannot tell us for legal reasons when NO other airline is like you. Show some integrity and respect us and be honest Delta – our loyalty to Delta has earned this!- René

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  1. I’m afraid that Delta will follow United to have partner devaluation by having different award charts for its own and its partner while maintaining the low # of award seats on its own metal.

  2. I have said many times, and will continue to say it: When everybody has status, *NOBODY* has status.

    For example, if you are a SM on DL, how often do you get upgraded? Rarely, I would bet. Slightly better for GM, and still slightly better for PM. Even DM is not a slam dunk.

    Now if you find a way to limit how many people actually can make the higher tiers, by say, I don’t know, adding a MQD spend or something, then there will be fewer Medallions at all levels. THIS is what makes it better for everyone ELSE (i.e., the most profitable customers).

    Next, if you base the amount of miles (or points or whatever) on actual spend, just like EVERY hotel program, you bring some rationality into the program. Again, you reward the most profitable customers on the most profitable tickets by a combination of points based on “status” AND price.

    Now there is all the moaning about the potential for getting [edit] by the new, not yet seen, redemption tables. And some of you all looking for the really low redemption level rewards may well get [edit]. And here I agree that DL [edit] on this one by not releasing the rules for redemptions as well.

    My guess – and it is only a guess – is that it will be based loosely on the SkyBonus redemption scheme (not the same number of points, but a similar structure). The award charts will probably not match up since SkyBonus is a revenue based program for small businesses and is based on class of fare and flight origination; Medallion level does not come into play.

    If you take a look at the SkyBonus program, you will see there are two redemption levels for a domestic coach ticket (also for business), with the expensive one being about 2.5X the amount of the cheap one. The difference is that the more expensive one covers higher fare classes and the cheap one covers lower fare classes – i.e., it is based on class inventory.

    So if you want more options as to dates, you use the more expensive one, if you are willing to take the chance, then use the cheaper one. There are no blackout dates, and whether you can get a seat is based upon available space in the plane at the fare class you are redeeming.

  3. Well done Sir! Delta is obviously playing games with us in spite of its core values, which Richard Anderson so proudly touts in his safety videos. Core values have no effect on the behavior of most corporations, and only provide comfort and cover to execs when they take actions that clearly violate them. Core values definitely carry no weight when they stand in the way of business results. I bet Enron and Goldman Sachs also had core values that included honesty, integrity and respect. Every time I hear Anderson say those three magic words, it makes me reach for the air-sickness bag.

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