I am back home from my latest mileage run and I have learned one thing, never mileage run with Graydon (I am totally kidding we had a blast). We never made it to SFO, our planned destination, for a few hours, but we ended up on two broken jets in one day; again more to come in a post later today.
What I did have a chance to do is enjoy one of my last HOOUs on the way down with the verbiage NON-PERISHABLE item on the positioning flight to MCI (Kansas City) since there was no lunch service on that flight nor would I get dinner till my trans-con later in the day.
I wanted to revisit this as the post from the other day breaking the news about the change that I am sure you have seen for yourself now when you print a HOOU that the snack choice is gone. This really is a sad downgrade for medallions and yet one more little “death by 1000 cuts” to the medallion program. I really did not think through (nor do I think Delta has) just how many are affected and upset by this. Here are the reactions I forgot:
1) Medallions who are pregnant moms – you REALLY should not drink!
2) Medallions who don’t drink for religious reasons
3) Medallions on the way to work or a 6AM flight
4) Medallions about to drive home after a flight
EDIT: 5) Medallions with medical issue (txs for reader input)
So those are the ones I did not think about in addition to those medallion underage as I already talked about last time. Did I forget any others?
The critics of this change will say we are being overly critical of this latest
downgrade enhancement to the medallion program. This was a gift from Delta and the company is out to make money not run a charity. They point out this is NOT a published benefit of the medallion program and we are griping much about nothing. They could have just taken the HOOUs away altogether.
That is hard to argue with, but I will try anyway and here is why. Published or non-published perk once clearly established, since we get them in medallion packs & can order them via Skybonus & for the most part get them even on flights where we do not upgrade (at least 1 per trip), it is, in my mind, a program perk. If you change it for the worse, we have a right to be upset. Yes, I get that Delta must make money and apparently those who are Delta top customers and will benefit from #Skymiles2015 only drink and never eat and are none of the above list of flyers.
Do keep in mind, if you have any of your 2013 Medallion packet coupons (compared to the new ones in 2014) they DO HAVE the old wording and they do NOT expire until the last day of 2014. I do not know how Delta could refuse to honor those as long as they are valid for snacks. If the FA says NO to them, keep them, and then complain to Delta when you get home. At least if you get a few Skymiles it can off-set the cost of the snack you had to pay for out of pocket.
Anyway, the more I think about this latest “enhancement” the more disappointed I get and keep in mind if you want to complain you can. You do that HERE on Delta.com and if you want an idea what to say look at comment #24 from Alfred as he says it very well (I think). – René
Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.