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René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

1 Comment

  1. TexasYankee Reply

    Yes you are right on! It is about the people on the front lines at Delta that has kept me all these years. Management is a different story …

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