René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.
In the past 3 days, I made efforts to buy personalized Amex cards as gifts. I used my Amex SPG card, which I use quite often at other merchants (including online merchants.) My purchase was declined by the Amex Gift Card people. I called to find out why. I was told by 3 different CSRs that if I entered just one period or comma at the wrong place in my billing address, it would be declined. The billing address has to be EXACTLY the same as the address I put on my application. (Since I don’t have a copy, I don’t recall where the punctuations are…Did I put a period after St. or a comma after my city of residence????)
It seems like the personnel approving or declining gift card purchases are not interpreting the rules properly. I called Amex CSRS & was told to contact the Gift Card Dept. I wonder if anyone else has had this problem.
2 Comments
In the past 3 days, I made efforts to buy personalized Amex cards as gifts. I used my Amex SPG card, which I use quite often at other merchants (including online merchants.) My purchase was declined by the Amex Gift Card people. I called to find out why. I was told by 3 different CSRs that if I entered just one period or comma at the wrong place in my billing address, it would be declined. The billing address has to be EXACTLY the same as the address I put on my application. (Since I don’t have a copy, I don’t recall where the punctuations are…Did I put a period after St. or a comma after my city of residence????)
It seems like the personnel approving or declining gift card purchases are not interpreting the rules properly. I called Amex CSRS & was told to contact the Gift Card Dept. I wonder if anyone else has had this problem.
@Tom – for personal cards one order every 15 days!