I am today on day two of a three day mileage run. I once again joined up with the legendary TexasYankee to collect a few MQMs and enjoy a few laughs along the way (never a dull moment with this legendary FTer)!
But you know flying Delta, while really enjoyable due to great people, nice planes, very good food, GoGo, comfortable seats and more – there are some little things they just MUST fix one of these days, but I bet they will not since there is no money to be made in these changes. I touched on some of these last year but these just drive me CRAZY. What are they?
Schedule changes. Delta is it really so hard to TELL ME when I have a flight that is going to land after my next one departs? I mean, really. You guys are amazing when it comes to changes when things go wonkie, but letting us know would just be amazingly nice.
Seats. I know you know how important seats are since you have renamed them all as a 14 point scrabble word score plus the fact you are making millions upon millions in selling them. So when you have an equipment swap and toss us out of the seat we SO carefully picked – is it really to much to ask to let us know about it?
Weather. It’s winter. Sure we watch the weather (especially since the storm of the century is about to hit the Northeast). However, your crack team does not always agree with our local meteorologists. Again, is it too much to ask to either A) put the weather warning in a more prominate spot on Delta.com or B) tell us when there is a warning that affects us? Seriously!
Fly Delta APP. The 3.whatever upgrade is much better. Truly. But you have mixed so much up-sell with the improvements that it still is beyond frustrating. You know what I need? Boarding pass quick. I mean instant. Then, gate and where my incoming bird is. The rest is nice but not critical. Give me those 1st please.
Those four really are the biggest of the big. I could add to this list but if you fix those it will make my travel SO much better and are what I really NEED as a frequent flyer and will save me time and effort.
What do you say. You tell me. What are your biggest frustrations with Delta.com, the APP or the way Delta runs things that get you from A-B? – René
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