Joe Brancatelli who writes the biztravelife.com “the home page for business travelers” has a blistering “R” rated MEGA rant about the move by Delta to hide the award charts from us all (at least we have copies to reference). I cringed over and over reading the piece, but it was to the point – Delta has, in kinder words, told us all to “go jump in a lake” by this latest move. So are they going to get away with it?
You bet they are!
I wrote a comedy bit of fiction this week about a Delta boardroom meeting that did not happen but sure could have. The one line in the post that is 100% true is this:
“We can do anything we want – it’s a frequent flyer program.”
That is the truth about it, folks. They can, for just about any reason, do just about ANYTHING they want and we just have ZERO recourse. The ONLY thing we do have some recourse about is once an award ticket is issued, unless there is fraud, they have to get us from A-B, and depending on where we are going, in the class of service we booked.
Beyond that they can shut the whole Skymiles program down (not going to happen) or cut and devalue it to the point that is just about worthless to be a part of (that has already begun btw).
Now you may be saying to yourself – HOLD ON – aren’t we seeing more and more of the mainstream press like Fox News TV, Atlanta papers like the Atlanta Journal Constitution and one’s like Joe Brancatelli spreading the word about this shameless act? That is true, and I do think MORE main stream press folks will catch on eventually what a MAJOR deal removing the award charts are and will bring it to light.
But it does not matter. Delta is not going to change on this latest move (and worse is on the way).
But why René? We are ready to organize, to start a new “SOS” or Save Our Skymiles campaign to pressure the mothership, Delta, into backing down on this. Why are you being so defeatist? Friends 2000/2001 was a very different time. Back then Delta cared about customer loyalty. ALL customer loyalty. Not today! They could care less. They are truly “Driving Every Loyal Traveler Away!”
That is why this year I “threw in the towel” if you will and have changed from a PRO-DELTA blog to a PRO-ME (and you) blog. I clearly see Delta does not care about loyalty anymore or me as a Diamond Medallion and could care less if we all went to another airline. If we do they will just park jets and still fly full. I have been told that face to face by Delta people. Seriously!
The really interesting part is the challenge for the new Skymiles VP (HT to Gary View from the Wing). This man comes from a credit card background. One would think he will be concerned over the fact that I personally think (and I have already canceled ONE of my TWO Delta CO-Branded cards this year) that Delta has either already added the final straw that has broken the camel’s back or is about to. I know Delta folks read the blog as dozens of visits a day are recorded, so I hope Mr. Dube see this and gets that his new job is about to get REALLY hard if what many think is about to happen – happens (if it is not happening already that is).
So where do we go from here and where is your Delta blogger going from here? I have had MANY e-mails and DM’s asking if this is the end of the Delta Points blog. Not a chance! For now, I am not moving over to AA or AS or some other airline. Also, once Delta IT gets around to it, I have qualified for Diamond Medallion status until 1FEB2017. As long as Delta does not dump rollover MQMs for 2016 I will, without paying for more tickets, have Platinum Medallion or better status until 1FEB2018. I have a BUNCH of flights booked on points this year and will, at this point, be flying some flights in 2017 (I will have to spend my bump vouchers after all)! After that, who knows. This does not mean I will not at some point next year status match with another airline and see how spending my flight dollars with another airline is! – René
Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.