I have, at last, got an update from Delta SkyMiles PR representative Anthony Black who has advised me about yesterday’s award pricing issue I blogged about:
“We found the pricing issue, corrected it and are now identifying the impacted accounts to refund the overcharge of miles. This was not an attempt to display higher pricing for medallion members.”
I asked for additional information but this was all that was provided. The really sad part is the “fix” to the issue seems to be that Delta is now just charging EVERYONE the higher prices we found for elites. Plus, I would LOVE to know just how they are going to identify the impacted accounts!
Digging for more information on FlyerTalk the following was posted supposedly by someone who works for Delta:
“Delta had extra booking classes for enhanced medallion availability. They removed the enhanced availability a bit ago, but haven’t yet removed the fare classes that coincided with the enhanced availability. So when a Medallion’s logged in, it’s trying to pull from those enhanced fare classes, which are all zero’d out. Once they remove those enhanced fare classes, it’ll all be good”
That does sound reasonable to a certain degree as when you look at the fare codes for the awards from yesterday you will notice that the 17,500 award fare code for Medallions was NL or LEVEL 2 while the non-Medallion fare code was N or LEVEL 1 (fyi they are, in order, N, NL, ND, NS, NK).
Now to my thoughts on this all. Delta has done REAL harm with this one. They had already and keep doing REAL harm by first hiding the award charts and by continuing to hide them from us ALL. Delta can tell us they did not do this intentionally, but how can we trust them? Seriously? They cut perks and don’t have the decency to tell anyone. Everything they do in regard to the award program is sneaky and dubious at best.
I guess then we could look at it this way – let’s give them the benefit of the doubt and AGREE this was an honest and incompetent mistake of IT. Then Delta, since you have a track record of near worthless award IT information, give us the charts back as a way to say I AM SORRY?
Are you OK with Delta’s final answer in regard to this issue? – René