Last night I posted a copy of the instruction sheet that Delta has sent out to FAs, that is Flight Attendants. I said there is really nothing to say, but I take that back as there is LOTS to say now that I am fully awake. Let’s look at why.
First off, it is really good Delta did something to let FAs know what they are to do. After all, training had been, up to this point, nothing but the same info we all have about the upcoming PR sheet of what will happen. This is at least something with info for them to look at and understand.
Also we have some PROs and CONs that we have wondered about answered. They are:
C+ gets SKY boarding zone before Zone 1
If no overhead they are to find space for you (somewhere)
$2.00 earphones are free (as well as Delta Studio)
FL or Flight Leader will come from 1st class to get you round 2 etc.
ALL FAs are to “monitor” C+ seats sorta like 1st class
There will be fruit in the basket not just junk food
The “dedicated” overhead space was not true i.e. no policing space
No extra cart for C+ just part of MC or main cabin service
So as you can see we are talking a bunch more PROs than CONs. Delta is clearly trying to, as I have speculated, make up for the lack of 1st class upgrades as with the full push to sell every single 1st class seat up to boarding time there will be a bunch more of us in C+.
Now the really funny stuff. Did you peek at the “Tips & Tricks” section (what a name btw). Here are the ones that just had me roaring:
- “Use good body mechanics when serving the snack basket” and the line that follows. I mean seriously. Do FAs really need to be instructed by some suit at the mothership how to hold and pass a basket of goodies? I really must stop typing now before I get into trouble.
- “Hold the end of the basket containing fruit closest to your body”! No, I just cannot comment on this one either but oh my is it funny.
- “Provide napkins in the snack basket”. Giggle. Have you ever NOT had an FA give you napkins? This needs to be told to them? Sigh.
The last bit of info that is often asked about is can you pick more than one item (same goes for 1st class). Even Delta says yes and they will restock from 1st class and should try to bring back for another pass. This is good. Maybe I can ask for a salted caramel from the 1st class one later on in the flight with my Woodford! 😉
Other interesting info. I have also learned that Diamonds will board with 1st class as of 1MARCH. So these, plus SKY all will be on-board before Delta AMEX card holders get to board in ZONE 1 with Silver Medallions. If you see ZONE 2 on your boarding pass, expect there to be ZERO overhead space on most flights.
I still think the first week or so of this new service will be a learning curve for FAs. I do like that they are starting this roll-out early a.k.a. already today so be sure if you are flying to comment how it goes and if they saw this memo! – René
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