There are days where stupidity of what reps say just make me want to cry. Hertz – you are truly making me CRAZY lately and I have not even rented a car from you!
If you missed part ONE of this little saga you can go back to my post HERE about how this promo is becoming a ridiculous #FAIL.
So what is the latest? Since it has now been almost 11 weeks since I registered I thought I would find out what was going on as I think a great many of you are also still waiting for updates.
In my suggested correspondence with Hertz they told me I had to call Delta. Now I know how dumb that sounds as there is no way Delta can access Hertz computers to make the upgrade happen, but I wanted to at least call Delta so I could tell Hertz I did what they told me to do.
I called, e-mailed back to Hertz and got NOTHING back. In the first e-mail from Hertz there was no contact number. So, I called Delta. Predictably they say their is nothing THEY can do to Hertz computers. So I call Hertz again ( 800-654-4173, then choice 4 & 2 to get a human).
The rep tells me, while reading off her screen,
“DO NOT TRANSFER TO ANYONE ELSE – DO NOT MANUALLY UPGRADE ANYONE”.
Really! She flat out refused to send me to someone else to help. Then she tells me again they can do nothing it is up to Delta. I have to call Delta. Ugg.
I did call Delta again, just for grins, and they just giggled and said that Hertz is wrong and they can do nothing. Yeah I knew that and don’t blame Delta one bit. I called Hertz again and hoped I would get another rep and maybe one with a brain this time.
This time I got a rep with a little more info. I am told:
- Hertz was flooded and had TONS more sign-up than they ever expected.
- It will take MUCH longer than the 4-8 weeks promised
- Upgrades are done at another department with no contact possible
I was told I just have to be patient and wait. I will, at some point down the road, get an email that I have been upgraded from Hertz. There is nothing anyone at Hertz can do before this to speed this process up. He confirmed Hertz had my info but all he could do is apologize for the long delay in the promotion being applied to my account.
Hertz on twitter has stopped responding to my inquiries about how much longer this will take and in my last interchange just kept saying this is a “known issue”. E-mail inquires, including one to Laura Smith, Senior Director Service Excellence, have gone unanswered. Most frustrating.
Many readers have responded that I should just let this one go and use another car rental company as my primary that are way better than Hertz anyway.
Maybe I should.
If a company is responding this way to a promotion to get the top elites from Delta, just how will they react if I really need to contact them about something important? – René
Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.