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Oh @Hertz – You are making me a little CRAZY! – Delta elite promo update part 2

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


from delta-com the promo 970224

There are days where stupidity of what reps say just make me want to cry. Hertz – you are truly making me CRAZY lately and I have not even rented a car from you!

If you missed part ONE of this little saga you can go back to my post HERE about how this promo is becoming a ridiculous #FAIL.

hertz gold plus rewards presidents circle perks hertz-com

So what is the latest? Since it has now been almost 11 weeks since I registered I thought I would find out what was going on as I think a great many of you are also still waiting for updates.

In my suggested correspondence with Hertz they told me I had to call Delta. Now I know how dumb that sounds as there is no way Delta can access Hertz computers to make the upgrade happen, but I wanted to at least call Delta so I could tell Hertz I did what they told me to do.

I called, e-mailed back to Hertz and got NOTHING back. In the first e-mail from Hertz there was no contact number. So, I called Delta. Predictably they say their is nothing THEY can do to Hertz computers. So I call Hertz again ( 800-654-4173, then choice 4 & 2 to get a human).

The rep tells me, while reading off her screen,

“DO NOT TRANSFER TO ANYONE ELSE – DO NOT MANUALLY UPGRADE ANYONE”.

Really! She flat out refused to send me to someone else to help. Then she tells me again they can do nothing it is up to Delta. I have to call Delta. Ugg.

I did call Delta again, just for grins, and they just giggled and said that Hertz is wrong and they can do nothing. Yeah I knew that and don’t blame Delta one bit. I called Hertz again and hoped I would get another rep and maybe one with a brain this time.

This time I got a rep with a little more info. I am told:

  • Hertz was flooded and had TONS more sign-up than they ever expected.
  • It will take MUCH longer than the 4-8 weeks promised
  • Upgrades are done at another department with no contact possible

I was told I just have to be patient and wait. I will, at some point down the road, get an email that I have been upgraded from Hertz. There is nothing anyone at Hertz can do before this to speed this process up. He confirmed Hertz had my info but all he could do is apologize for the long delay in the promotion being applied to my account.

Hertz on twitter has stopped responding to my inquiries about how much longer this will take and in my last interchange just kept saying this is a “known issue”. E-mail inquires, including one to Laura Smith, Senior Director Service Excellence, have gone unanswered. Most frustrating.

Many readers have responded that I should just let this one go and use another car rental company as my primary that are way better than Hertz anyway.

Maybe I should.

If a company is responding this way to a promotion to get the top elites from Delta, just how will they react if I really need to contact them about something important? – René
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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

9 Comments

  1. FNT Delta Diamond Reply

    I have top status with Enterprise but their program stinks. Plus, the service varies greatly from Enterprise location to location. Some are very good. Others are horrendous. Hertz has appealed to me because, at least in some locales, it has better rates and better cars. Plus, I couldn’t pass a chance to have top-level elite status, to say nothing of decent mile-earning potentials. It’s been about six weeks for me and I have yet to receive anything from Hertz, either.

  2. My upgrade from Hertz 5* to PC via my DL Platinum status happened about 9 weeks after signing up. Shame Hertz has taken this approach of not providing adequate customer service.

  3. This is typical of Hertz (and I was top status with them last year). When they rolled out their version of Zipcar they offered credit for rentals to Gold members and the site said you’d get something in 2-3 weeks. After a month I called and was told the response was higher than expected and they didn’t know how long it would take (but site info NEVER changed). Took me 6 months and apkying 3 times to finally get enrolled. And I’ve ne et used it! I couldn’t get enrolled when I needed it and now they’ve pretty much gutted the locations so it never works. Just give up contacting them. It won’t do any good. But shame on Delta for partnering with a company that can’t deliver the promised benefits.

  4. I was Hertz 5* PC Gold already via normal activity. I am also DM MM with Delta. Oddly I just received an email from Hertz stating I no longer qualify and my status is being dropped. Huh? I qualify two different ways yet their system drops me. Nice program. Seems to work at about the same level as the spg program if you already had status (I did) or the seamless skyteam program in central america (they hardly communicate with each other). Oh Delta, please get a handle on all these related programs and if you advertise, promote and push – please ensure they really work. Good luck and good flying.

  5. FirstInFlight Reply

    Stick with it Rene. There are a bunch of us struggling with this issue so it’s nice to hear the latest – even if the news isn’t terribly encouraging.

  6. You think you’ve had a bad experience? Mine is much worse. Opted in to the promotion, got my President’s Circle card in the mail, then on February 5, Hertz took it away!!! Calling Hertz is a frustrating waste of time. They are unhelpful and rude. Delta is sympathetic but apparently powerless. They should be busting heads over at Hertz for not holding up their end of this promotion. This promotion is a total FAIL in every way. See more details here: http://www.flyertalk.com/forum/24313019-post10.html

  7. FNT Delta Diamond Reply

    Are there any legal consequences here? Seems to me some aggressive state attorney general’s consumer protection division could do something if Hertz/Delta backtrack or fail to deliver via false or otherwise misleading promises.

  8. Pingback: My Hertz Gold Plus Rewards President's Circle upgrade is at last here! - Delta PointsDelta Points

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