You know it’s funny. Whenever my fellow bloggers or my self talk about Delta and whatever the latest negative change that has impacted the frequent flyer program, they always say something like:
“Delta is undeniably a well run airline with a solid product”.
And they are right. This past week I have been flying Delta almost nonstop. I have first hand seen weather impact me and so many others. I have seen tweets about so many failures on American & United’s efforts or lack of efforts to fix things. But Delta does things differently.
During my travels I have had issues but Delta fixed them, fee free, due to the weather waivers in place. Yesterday, with a tight connection in LAX I jokingly tweeted when we landed that I hoped the Delta Porsche would be waiting for me as it was going to be tight to make it from one side of the airport to the other.
And you know what, it was!
I spend a great deal of time debating so much Delta with my friend MJ on Travel, and all of the Delta award program changes HAS impacted his choices as I am sure it has others – but when it comes to taking care of elite flyers Delta just does a REALLY fine job. – René
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