If you have not been following along with my adventures this week on twitter you missed out on my latest Delta Porsche ride and the fact that I was delayed due to a mechanical issue out of LAX to MSP. And not just a small one.
You see about 20 of us boarded 1st class and then they halted boarding. The crew was great. They started service and told us we may have to hang around on the jet for while. They even started the IFE. Let me see, 1st class service and entertainment and I can still use my phone – this is my kind of delay! 🙂
Anyway, as it turns out, we had to deplane, but we could leave our stuff on the plane. We got all exited and after a bit it turns out we must take our stuff OFF the plane as they have to tow the jet to the hanger. When I re-boarded to grab my stuff I saw the left side “dashboard” (for lack of the correct word) of the jet is dissembled and leaning outwards . Ruh roh!
Now the pilot, FAs and the gate agents were really great. They gave us frequent updates. They even brought out the HOOU cart with drinks and goodies! But once the delay was going to be well over an hour I headed for the LAX XpressSpa (why not right).
Bottom line was they were all really great and did a good job of keeping us up to date and offering ideas for re-booking and how to do so since there were only so many at the gate. I just used the fly Delta APP to find what my options were then called the medallion line and saw I would have to overnight in MSP and go out in the AM. No big deal.
The folks at LAX promised all would be taken care of and if we need it a hotel would be provided in MSP. And you know what, as we deplaned there were no less than FOUR reps at the desk and hotel vouchers already printed and ready to go. It seemed to me (yeah I checked a few other vouchers) like Medallions got a nicer hotel than non-medallions btw!
The only thing missing was food vouchers for such a long delay. But I knew from experience to go find a redcoat. I did that and she told me they can not do that anymore. I told her I KNEW she could still do so for medallions especially for Diamonds. She said well all right then and with the help of another redcoat out popped 2x$10 vouchers for me.
Lastly, since I hold the IHG Chase card, I am a Platinum IHG guest 😉 . Even on a hotel voucher I worked it out to get free breakfast for me at the hotel I stayed at. #Winning.
So what to take from this. Delta is good and true to their word and is working HARD to make things right when things go wrong. But they are also being cheap where they can so it us up to you and I to get the “rest” of what we should get during IROP situations! – René
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