The above is one of my bags I use to go back and forth to Sweden. Delta & KLM are, ah hem, less than nice to our bags and my dearest bride has after every single trip got out the patch kit to keep them alive for another crossing in the belly of the cargo hold. But I digress. Back on topic.
I have not once blogged about the temporary “Bags on Time” Delta promo that is running to the end of this month. Why? I could see from the start that what Delta would simply do is just what they are doing again and again and again and again and… well you know (it would be simpler to find the award charts me thinks). The standard cut-N-paste response from the mothership to just about all claims has been:
“Thank you for contacting Delta Air Lines regarding your request for bonus mileage credit for a baggage delay.
After reviewing your flight information, we found that luggage from flight DLXXXX on February XX, 2015 XXXX was reported as arriving on time. Since checked baggage made it to the carousel within 20 minutes of landing, we are unable to apply the bonus miles to your account.
We are committed to getting you through baggage claim and on your way in a timely manner. We appreciate your business and thank you for flying with us.”
It really does not matter if you started a timer when the boarding door opened, you stopped the timer when your bags got there, and you could PROVE it took more than 20 minutes – Delta is, for the most part, saying no to everyone (just look at this FT 20 page thread for more proof)!
And you know it’s sad. If you look at the marketing for the promo is sure sounds great. Delta is committed to:
“We’re committed to providing you with reliable and on-time baggage service every time you fly. That’s why we’re backing your bags with a guarantee: if your checked bag doesn’t arrive at the carousel in 20 minutes or less after any domestic flight through March 31, 2015, you are eligible to receive 2,500 bonus miles. Just complete the below form within three days of your flight’s arrival.” – Delta.com
But the Terms & Conditions at the bottom of the promo page tell you even more:
“Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on travel between February 19, 2015 through March 31, 2015. Offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines. Itineraries that include Delta Connection and codeshare flights are eligible as long as the final leg is marketed and operated by Delta Air Lines. Customers must be a SkyMiles member in good standing at the time of travel and award of bonus miles to be eligible and must submit a request form with Delta upon completion of travel. Requests must be submitted via delta.com/BagsOnTime within three days of flight’s arrival. All claims must be submitted by April 3, 2015. Limit one request per passenger per outbound or return travel regardless of number of checked bags; requests for multiple trips must be submitted separately. Time to baggage claim will be as measured by Delta’s baggage tracking system, where available; lost, mishandled, and damaged bags are excluded. Oversize and overweight baggage and special items are not eligible.” – Delta.com (bold mine)
So they have so many “outs” that they even can just point to the promo T&C and have an out. Either way, kinda like most rebate programs that just automatically say NO, I think most folks will give up and walk away and say “ah well”.
Some medallions are pressing it as they KNOW they are right and then Delta responds with the Delta points as a “good will gesture”! Oh thanks, you are giving me the points you promised anyway and it just took me griping about it to get what you promised. Thanks Delta!
Anyway, I just had to pop up a post as almost each day I get some reader telling me about this great promo and they could not find it on the blog. So you tell me, has anyone, without complaining twice, had their claim instantly approved (or is this just a snipe hunt)? – René
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