Anyway, Delta the company did the right thing by putting folks up in hotels and EVEN going so far as to give them meal vouchers (something you must CLAW out of them nowadays). But was this enough after this issue was clearly 100% Delta’s fault and NOT the result of anything beyond the control of Delta?
If this issue had happened with the flight originating in a country bound by the EU 261 rules the passengers would have been looking at refunds of the ticket and possibly much more. The airline would have been responsible for much more than:
“Ooooopsseee”, we are so sorry; let’s try that again!
I mean the airlines will ding you for any little change or adjustment not to mention bag fees, seat fees and on and on. So is just an apology and a tiny meal voucher and a hotel for the night enough to make up for a full day of vacation lost? What about the hotels or events the travelers had booked the first day that they now missed. Will Delta pay them for those? Yeah, I don’t think so either.
But at least, if the USA had a rule like EU 261 they could get some compensation for the delay and still get to where they are going and then back home later with some money back.
What do you think? Did Delta do enough in this case? Are cases like this a reason there should be more rules protecting Delta flyers? – René
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