The link above that is still currently live is the same one I used about 6 months ago to get my US Bank Club Carlson card. Now there are some interesting bits on that application page.
One of the most important to me is the perk that when you book two days in a row, the second night is free. This, as we have seen first blogged about by Frequent Miler yesterday, will be ending on 1JUNE2015.
The key part of the application page shows that you get all of the above for paying the $75 annual fee that is NOT waived the first year.
Now here is the deal. Banks have really tight rules. They can get in BIG trouble with the government, especially the CFPB, if they do not live up to the terms and conditions when you got the card.
To me, by changing the terms of card membership mid stream rather than extending it until your card membership year ends, breaks the rules. So what to do?
I was really upset when I learned the news and tweeted to Club Carlson and US Bank and let them know. That did not do much good but I did feel a little better 😉
Later in the day Friday, I did what I should have done in the first place and that is call and ask for compensation for breaking the terms of my card membership.
The first rep was completely worthless. She was nasty and wrong in most of what she told me. I gave up and asked for a supervisor. The worthless first rep reprimanded me and told me that the superior would not refund any of my membership fee or give me any points but to hold. After 10+ minutes on hold a supervisor, after I had explained my displeasure, and was first offered 2,500 points. I said that is not enough to offset 6 months of lost perks. I asked for 15,000 and was offered 7,500 and I accepted.
Since I have prepaid the card I will keep it for the full year as the perks still for now are worth it but then I will dump that card as the value of the card is just done to me. As you can see from my affiliate link you can still get the perks and if you do book before 1JUNE15 you can still enjoy the perks. I would, however, call after 1JUNE15 when the change hits and ask for points as I did.
Now the card has also announced a change to 1 free night after 10k spend. That is not worth it to me. I would much rather spend 10k on an SPG AMEX card that will give me much greater value, but that is just me.
What do you think of the change? Have you called yet to get some bonus points for the changes? – René
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