I have late today received an update from Delta Air Lines about the ongoing issue with Skybonus sending e-mails to the wrong people. I have the following quote to publish:
“SkyBonus recently sent email messages advising affected companies and customers in the program of possible issues related to delta.com bookings which were placed between November and March. We are aware that some of the names within these emails were incorrect. The message was intended to be sent to the SkyBonus company ID in the email. A correction email will be sent to impacted companies on Wednesday. We apologize for the inconvenience and confusion that this may have caused.” – Delta Air Lines
Now this still does not address many of the other issues like the fact that we have to spend much of our time inputting old tickets and may not be able to find some from our employees, but at least they are trying! – René.