An update from Delta Air Lines about Skybonus points and e-mail issues!

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I have late today received an update from Delta Air Lines about the ongoing issue with Skybonus sending e-mails to the wrong people. I have the following quote to publish:

“SkyBonus recently sent email messages advising affected companies and customers in the program of possible issues related to bookings which were placed between November  and March. We are aware that some of the names within these emails were incorrect. The message was intended to be sent to the SkyBonus company ID in the email. A correction email will be sent to impacted companies on Wednesday. We apologize for the inconvenience and confusion that this may have caused.” – Delta Air Lines

Now this still does not address many of the other issues like the fact that we have to spend much of our time inputting old tickets and may not be able to find some from our employees, but at least they are trying! – René.


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One comment

  1. A few days ago I fed them 10 new ticket numbers – as the website seems to allow with 10 boxes for “add another ticket” and received the following message after number 5: ” The following tickets were not processed as the maximum ticket limit has been exceeded for this month”.

    It’s “Bye bye Skybonus !” for me anyways – it has always been problematic and cumbersome in the past and now with the end in sight for us with less than 5 employees.

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