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Does anyone know how to fix my Delta survey issue? Anyone else having this problem?

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


survey from delta not working only to my phone delta points blog

I am most frustrated. Why? I really like being able to give money to Delta folks for doing the smashing jobs they always do (and money that does not come out of my pocket directly – even though I do that too). What am I talking about? I am talking about:

“Strive for Five’s”

&

“Smiles in the aisles”

You see when you happen to get a survey from one your flights, gate experience or whatever and you give all “five’s” as a review, the Delta people can get credits that turn into money they get on a Delta debit card they can spend just like cash!

Now I get so many of these surveys that I can never remember if everything was perfect but I really don’t care. Delta folks are just about always (well almost always) perfect so I just always quickly pick all five’s and hit send. It takes no time at all.

chat for fix with da

But I have had an issue for a few months. They only get texted to my phone with NO link to respond. I reached out to Delta assist but no joy there other than they have sent it to Delta IT. So, I am open to suggestions as I want to go back to rewarding Delta people.

Is this happening to you? Do you know a fix? I have tested updating my “My Delta” with no joy. Any feedback would be great and appreciated! – René
.

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

7 Comments

  1. I have had the same issue. If I get the survey by email it’s fine. If it comes in a text, there is no link. I added that to my list of complaints on my last flight and in their response they admitted there was no link. Maybe someday they will fix it.

  2. I have the same issue! I’ve also made sure only my real email is in all the My Delta settings, and not my text email (xxx@vtext.com). I called and they had no explanation or ability to check my account and see why it was happening.

  3. I an getting them via email as always. perhaps it is in your Delta profile settings? Or Delta really doesn’t want to hear what you say !!!! That was a joke.

  4. @CarolK @Greg – Thanks for letting me know I am not the only one. I will fire off an email to Delta about this rather than just the normal ways that don’t seem to be working.

  5. I always got them by email until I changed my settings. Thanks for reminding me I need to change them back.

  6. I finally managed to fix my account. In “My Profile” I had only been looking under “Notifications”, and made sure my email address there was only regular email and not SMS. The other day I happened to look in “Basic Info” instead, and saw that I still had vtext.com as one of the Email Addresses. I changed it here and the next day got a survey link by email again.

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