This has been an interesting twitter discussion this morning (see what you are missing out on if you do not follow me on twitter?)! Randy tweeted me that he was displeased that a mostly empty flight resulted in the FAs not allowing passengers to change their seats. I responded that I was in agreement with the FAs.
After all, if we look at the terms and conditions about C+ seats on Delta.com we will find in black and white that:
“Complimentary Delta Comfort+ seats are not available for selection by any passenger while onboard the aircraft regardless of status or fare class. Basic Economy fares are not eligible for paid or complimentary Delta Comfort+, regardless of Medallion or other elite status. If the Medallion or partner airline elite member is no longer traveling on their original reservation, any companions traveling on the original reservation will no longer be eligible for complimentary Delta Comfort+ seating, and their Delta Comfort+ seat assignment may be removed.” – BOLD MINE
Now that is Delta’s stand and I agree with it. After all, many nowadays either pay for this perk or have earned it via elite status by flying or my making MQMs via Delta AMEX card spending. I do dislike the fact that you cannot change free “IF” you do qualify pre-flight but for whatever reasons cannot get the change done before boarding. I would like as Randy later points out to be able to switch if you would have got if free had you been able to select it on the ground!
Reader Ben agrees that only those who have either paid for it or have earned the privilege of getting it free should be in those seats.
But reader Wes feels that the FAs should, on such an empty flight, offer up a “freebie” to make a flyer a more loyal repeat customer.
Now I am all about giving respect to the FAs. I know for a fact and have seen when something goes very wrong, say a broken seat (or worse – yuck) and the Flight Leader or Head Purser moves a passenger for free to another seat (sometimes even 1st class) that is 100% OK in my book as they are fixing a bad situation. That is NOT the same as a passenger just jumping over to a C+ or 1st class seat. After all, the perks of C+ and 1st are MUCH better than the rest of the seats including free drinks, Delta Studio movies and more.
I guess I would love your input. Should, on a mostly empty flight, passengers be allowed to move to C+ or exit or 1st class seats? – René