The photo you are seeing above is a Delta FA, a new hire, who is practicing her airport codes with flash cards. That is indeed a great and noble thing to practice, but there is more to this story than just an outstanding new Delta employee becoming the best she can be.
I have never thought about flash cards for airport codes, but what a fun game and I played along a little. However, this may not be as fun a game as it seems. Why? Well here is at least part of the “rest of the story”.
You see, I was in 1C on this flight. I was on a trip with a friend who is a Gold Medallion. As we all should know, officially per Delta rules and as you can see from the GIDS (gate information display system), if you board as a medallion, you are giving up your spot on the upgrade list. My friend and I both alerted the Delta Redcoat working the desk that he would be boarding last to see if the 1st class cabin in fact did “board full” (not the same as checked-in full btw).
Apparently it did not board full. I texted my buddy that 1A was empty (1B moved over) but either one of two things happened next. Either, according to the flyer herself, this Delta “new hire” was given the the 1st class seat over the last medallion standing at the gate, OR, Delta purchased a 1st class seat for a new hire FA to fly to Atlanta (I have no idea which of the two is true – but I have my suspicions).
We all should know, as I have witnessed 1st hand, Delta DOES buy 1st class tickets for all the “suits” who work for Delta. I would love to know just how many seats on each flight are filled with Delta VIP people with purchased tickets, but that, I am sure, is information the mothership will never share with us.
We all also well know that “Shena” events do happen and happen often when humans are involved. We know sometimes a GA comes on-board and upgrades medallions when no one is left standing at the desk at the top of the upgrade list (after all others have boarded). But we know, as you can see from the above an below tweets, other things do happens as well.
How often does a seat go out empty or does a Shena happen? Who knows, but in this case I was really upset as we had even gone the extra step of alerting the ORD Redcoat that a loyal Delta GOLD Medallion was willing to board as the last passenger to hopefully score that last upgrade spot. Either the customer service specialist, a Redcoat no less, failed to upgraded a medallion or allowed a VERY late last minute boarding employee to get the seat the company paid for for them in 1st class.
I guess I would love your input. What do you think of this situation and ones like this. Is it right for a gate agent to do this (if it was in fact the case at all) that is, to put an employee before a medallion or the policy of upgrading the “last medallion standing”? You tell me! – René
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