Do you notice something a little “off” about the screen shot for a flight I will be on soon from Cincinnati, a former MAJOR hub for Northwest & Delta? Yes, it is a long flight. Yes, it departs late. But it departs before 9PM. So, now wait, just what were the “rules” for Delta food on 1st class?
Well believe it or not they have ever so slightly changed from last year. Not dramatically, but nevertheless, they have changed. How? Before, the wording was 1500+ miles between 5AM and 9PM you got a meal. You would be served breakfast, lunch or dinner depending on the departure time. Either way it was “real” food (and we know Delta food IS good – yeah, it is)!
Did you notice the subtle change in wording in the screen shot above? It now says flights OVER 1400+ miles get a meal. I really like this change. Why? Specifically because FLL & MIA to MSP are both just about 1500 miles apart (ok, so technically MIA-MSP is 1 mile over and FLL-MSP a few under – just hang on please).
There have been issues in the past where Delta has said, especially about to and from MIA, that it was NOT over 1500 miles when it clearly is. But with this change in wording both of these Florida airports now WILL be covered under the distance rule for food. A positive change. Thank you Delta!
But back to my opening flight example from CVG to LAS and my example with the TSA “See something, Say something” that is if you see something is not quite right, say something to someone who matters. Really the same principle goes for Delta. Clearly this CVG-LAS flight ticks all the boxes that matter:
- 1400+ miles – YES
- 5AM-9PM – YES
- 1st class seat – YES
So I did what we all should do and that is call the medallion line. I was going to try, both for an experiment AND because I wanted to see what was up, to order the “low salt” meal. As a #TravelTip if you like chicken and vegetables, this is a safe order and you will never get “whatever is leftover” when you order ahead. Plus, you can always add more salt when in the air.
Anyway, the rep told me that my flight was long enough but did not depart during “meal hours”. I pointed out to the rep that was incorrect as, according to Delta.com, the “meal hours” ONLY rule applies to flights that are 900-1399 miles and my flight was WELL over 1400+ miles long. Also, until 9PM departures I should be able to have a 1st class meal and even a custom one at that.
The rep checked with a supervisor, as well as others, and agreed there is an error on the listing on the flight, and it should have a meal, but due to the error she could NOT place my custom meal order. However, she did give me a $100 travel voucher credit that instantly appeared in my account on Delta.com. This way I could at least get a meal in the airport on my own dime and Delta would look at fixing the way this flight was listed.
What to take away from this. Delta will, most times, HOLD US accountable for issues we create and is unyielding when it comes to rules and fees etc. When we do not get what Delta.com and Delta promises in say T&C of say a voucher or other wording – be sure to ask for some kind of compensation to make it right. After all, they would ask it of you! – René
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