Here is a strange Delta regional upgrade certificate bug (a PSA if this ever happens to you)

This post contains references to products from one or more of our advertisers. We will receive compensation when you click on links to those products. For an explanation of our Advertiser Disclosure, and advertiser partners, such as American Express, CreditCards.com and others visit this page.

 

Best Credit Cards
 

delta pu591 ru cert

It is highly unlikely that this would happen to you, and this is why I am sure this bug happened to me (plus regional upgrade (RU) certs are still rather new-ish at Delta).

First some quick facts to be aware of about these certs. As you can see by the T&C you CAN transfer or assign this cert to someone else traveling with you. It says on the same reservation, but we also know in practice if this someone is on the EXACT SAME flights and you have “linked” your reservations then they can also assign the cert to them as well.

And, if you have the latter situation, this is where the bug can occur. If, for whatever reason the flight is canceled and Delta has to re-deposit the cert back into your account, the one that was used on the linked reservation will end up going back into their account instead of yours (kinda funny if they are not a PM or DM).

Another interesting bug is the cert seems to be reissued as a new cert with a new expiration date. So, my expiration date for the cert was reset from the date I redeemed the cert to this new date when the flight was cancelled, giving me a year from the cancellation date to spend the cert.

As most of us know the Delta RU certs are having some issues. There are times they are NOT properly applied and you miss an upgrade. There are times you request only for it to be applied to the entire trip (one-way) over multiple flights or not at all and they pull the cert for just one short segment. I know, very frustrating; but after all we are talking Delta IT here who has to hide the award charts to make sure we can not see pricing issues. 😉

Anyway, this is just one I wanted to make you aware of as if you have this case be sure you let the reps knows about it, before you hang up, or your partner is likely to end up with one of your RU certs! – René
.

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

 

The Business Platinum® Card from American Express OPEN
 

5 comments

  1. Yesterday I was able to link my companion’s ticket to mine and unitize one of my regional upgrades for them, as my upgrade already cleared. It took some work to apply the upgrade since my companion was under a different reservation and the Delta help desk didn’t want to process the request at first, but ultimately it went through.

    Something that was also interesting that I noted in the flight (from the first class view) was the pilots usage of the bathroom. I am sure we are all familiar with the flight attendants blocking the aisle with the cart and standing guard before one of the pilots exiting the cockpit, however what I noticed on this flight was that as the pilot left the cockpit to enter the bathroom the lead FA entered the cockpit and locked the door, to ensure there was at least two people inside the cockpit at all times. Maybe this “rule” has been around a while now, however this was the first time I noticed it and wanted to share….

Leave a Reply

Your email address will not be published. Required fields are marked *