Travel Related

WoW! Virgin Atlantic sends me the longest airline survey I have ever seen (53 pages).

Google+ Pinterest LinkedIn Tumblr
Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Virgin Atlantic survey Delta Points blog (1)

We all get travel surveys. Most regular Delta Points readers know that Delta Air Lines has a program called “Strive for Five” that rewards hard working Delta people with points that become real cash when they get high marks. I like these Delta surveys and I always just click 5’s as fast as I can and move on as Delta people are always (or just about always) just great to me.

Hotel surveys I do fill out. They seem to be looked at and when, in the few times it happens, I have a bad SPG stay they tend to get back to me about my survey comments. Impressive that they do read them and look at them that closely.

Other surveys that I do now and then when I have time to earn some points like e-Rewards do pay me in points for my time. I also weekly participate in a Delta focus group that pays me about 250 SkyMiles a month (not much but I like being a part of the group). Either way, for my time, I am rewarded a little.

But this survey from Virgin Atlantic is massive after my very first trip in “Upper Class”. I also was intrigued by the questions and just how much they wanted to know in great detail. I will save comments till the end but for now you can just click on the 1st slide then go next, next, next to see them one by one and then when done come back to the main blog page.

Virgin Atlantic survey Delta Points blog (2)
Virgin Atlantic survey Delta Points blog (3)
Virgin Atlantic survey Delta Points blog (4)
Virgin Atlantic survey Delta Points blog (5)
Virgin Atlantic survey Delta Points blog (6)
Virgin Atlantic survey Delta Points blog (7)
Virgin Atlantic survey Delta Points blog (8)
Virgin Atlantic survey Delta Points blog (9)
Virgin Atlantic survey Delta Points blog (10)
Virgin Atlantic survey Delta Points blog (11)
Virgin Atlantic survey Delta Points blog (12)
Virgin Atlantic survey Delta Points blog (13)
Virgin Atlantic survey Delta Points blog (14)
Virgin Atlantic survey Delta Points blog (15)
Virgin Atlantic survey Delta Points blog (16)
Virgin Atlantic survey Delta Points blog (17)
Virgin Atlantic survey Delta Points blog (18)
Virgin Atlantic survey Delta Points blog (19)
Virgin Atlantic survey Delta Points blog (20)
Virgin Atlantic survey Delta Points blog (21)
Virgin Atlantic survey Delta Points blog (22)
Virgin Atlantic survey Delta Points blog (23)
Virgin Atlantic survey Delta Points blog (24)
Virgin Atlantic survey Delta Points blog (25)
Virgin Atlantic survey Delta Points blog (26)
Virgin Atlantic survey Delta Points blog (27)
Virgin Atlantic survey Delta Points blog (28)
Virgin Atlantic survey Delta Points blog (29)
Virgin Atlantic survey Delta Points blog (30)
Virgin Atlantic survey Delta Points blog (31)
Virgin Atlantic survey Delta Points blog (32)
Virgin Atlantic survey Delta Points blog (33)
Virgin Atlantic survey Delta Points blog (34)
Virgin Atlantic survey Delta Points blog (35)
Virgin Atlantic survey Delta Points blog (36)
Virgin Atlantic survey Delta Points blog (37)
Virgin Atlantic survey Delta Points blog (38)
Virgin Atlantic survey Delta Points blog (40)
Virgin Atlantic survey Delta Points blog (39)
Virgin Atlantic survey Delta Points blog (41)
Virgin Atlantic survey Delta Points blog (42)
Virgin Atlantic survey Delta Points blog (43)
Virgin Atlantic survey Delta Points blog (44)
Virgin Atlantic survey Delta Points blog (45)
Virgin Atlantic survey Delta Points blog (46)
Virgin Atlantic survey Delta Points blog (47)
Virgin Atlantic survey Delta Points blog (48)
Virgin Atlantic survey Delta Points blog (49)
Virgin Atlantic survey Delta Points blog (50)
Virgin Atlantic survey Delta Points blog (51)
Virgin Atlantic survey Delta Points blog (52)
Virgin Atlantic survey Delta Points blog (53)

Phew! I am honestly shocked that anyone, other than me, would take the time to finish this survey. They did say I could stop and come back and pick up where I left off but I find anyone doing THAT even more unlikely than finishing the thing in the first place.

Most of the questions were what I expected but the interesting parts to me where how many questions there were “around” the Virgin experience itself that is with other airline partners like Delta as well as the airport experience. One thing I commented on was the 3rd party lounges that I will have posted soon as part of my trip report. They need work.

Anyway, I would love to know. Do you take the time to fill out travel surveys when your trip is over. Also, do you expect any kind of “point” or other compensations for taking your time to fill them out? – René

 

Gold-Platinum-Reserve Delta SkyMiles®
Credit Cards from American Express®
Click HERE for more info

 

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

7 Comments

  1. Poor old dave Reply

    My fingers hurt from having to scroll through that entire survey!

  2. As a marketing consultant who has a lot of experience with research including surveys, this violates a number of fundamental guidelines. It might be appropriate for an airline considering a radical change to their business class service but is still too long for that, especially without some kind of incentive (points, perks, $$). A post-experience survey should be crisp and to the point, asking about things they really want to know.

  3. Surely, Rene, that qualifies as your longest post ever. I’m impressed that you took the time to share it with us. And, yes, I do answer the delta surveys every time but not sure I could’ve made it through that one.

  4. Maybe they sent it in response to your previous post? I can’t imagine that they’d send one this long to average customers.

    • @William – Just got survey the other day but took the flights weeks ago. So, they really are sending these out to many!

  5. I do fill out DL surveys each time in the additional comments field, I put: “Get rid of 2015 SkyMiles changes and MQD!”

  6. dotti cahill Reply

    I do fill out or take all surveys.. it would be nice to get something (MQM’S) come to mind for the time..if i feel the company needs feedback and i do not get a survey i get on their website and contact someone…or try toget a comment card before leaving(very hard to do -no one has one or wants u to fill it out)

Write A Comment

BoardingArea