I am clearly an UBER fan. I have used it all over the planet and have never ever had a “bad” UBER ride. I have, one time, had an UBERx car that was not spotlessly clean (the floor mats were nasty and looked like they had oil stains and the rest of the car was just so-so clean). So, at the end of the ride, I rated the driver a 4 star due to this fact.
Do UBER ratings matter? You bet they do. If an UBER driver gets too many low marks he is out, and out fast, of the program. It really matters to UBER drivers that you give them 5 stars each and every ride. UBER only wants drivers that are “perfect” if you will and it shows. Notice what they say on the page about ratings:
“Have partner drivers been deactivated for consistently poor ratings? You bet. Have riders been given a temporary cooling off period or barred from using the app for inappropriate or unsafe behavior? Yes. The system works to make sure the most respectful riders and drivers are using Uber.” – UBER.com
Also, when you request a ride you can see an UBER drivers score pop up when you make the request and if you don’t like the look of the score you can quickly cancel the ride and request another driver.
But what about you and me? Did you even know that you too have an UBER score as a rider? Does it matter what your score is? Great questions, but first let’s see just how you go about finding what your score is. First things first I am assuming you have UBER already. If you don’t you can sign up HERE. Then, open up the UBER app and follow these steps to request a copy of your own rider UBER rating:
And that’s it. Hopefully in a few hours you will get an e-mail to the e-mail registered in the app just what score you have (as you can see from the opening screen shot of my rating as a rider). Now the fun stuff and some frustrations with the ratings program.
As mentioned I have dozens and dozens of UBER rides. Even when a driver does not take me the most “direct” route I do not give them a negative rating as I can always and simply request that UBER review the route and if outside the normal route I will get a credit back.
Now the speculation stuff and some of the things that do worry me about the UBER rating system. Much of this I have gleaned from talking to those who are drivers or those who were drivers in the past.
As UBER says, ratings are a two way street, that is, just like you can cancel a driver if you don’t like the “look” of their rating the same may just happen to you as a rider. Drop too low and my guess is UBER may just kick you out (speculation on my part). Either way I would not like either of these to happen to me as I really like and use the program.
Ratings retaliation. Do drivers ever give you a bad rating because you gave them one? UBER says a rider or a driver can not see individual ratings but I wounder if that is really true. There have been times an UBER driver has been too “chatty” for my taste as I wanted to work or read mails on my phone or whatever, but they wanted to talk talk talk. There are worse things in life and if the car is clean and they get me where I want to go that is not enough reason to give a negative rating for talking too much. I have also at times mentioned I need to work if that is OK and some drivers really don’t like this (does this lead to a negative rating, I wonder).
Then there are people who never give 5 stars for anything. I think there are these kinds of people. They tend to just pick one lower than “perfect” always when they give feedback. No idea of why the psychology of this is but I know it happens. The problem with this and UBER is a 4 just is not good enough and you might as well have given the driver an even lower score (that is, the results of too many 4’s is just not good).
So to sum up, how you rate a driver matters as well as how you are rated as a rider. Is it a perfect system? No, as I think there is room for abuse on both sides of the ratings page. I think drivers will “ding” a rider for things they should not and the other way around.
I did reach out to UBER for more information on just why I did not have a “perfect” 5 star rating and was simply referred back to the linked blog post about ratings (less than helpful). You tell me. Do you always give 5 stars to each UBER driver? Do you know what your UBER rider rating is? – René
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