Like most of us, I have been booking as many Delta award tickets as I can to lower my existing SkyMiles balance to a much more sane number that I can live with since I was well over 1 million at the end of last year. The current Delta award fare sale is helping some book down almost to ZERO and I don’t blame them for wanting to drive their SkyMiles balance down and bank their miles to other more reliable programs like SPG (why not with the current 30,000 bonus points for the SPG cards – perfect timing)
If you have booked an award lately, and have a valid e-mail address in your “My Delta”, I am sure you also received the above notice that an award has been booked from your SkyMiles account. This can be a different e-mail from the one you inserted when booking the award. I have to say I am very impressed by Delta for taking this extra security step to make sure it really is YOU who is accessing your miles. Sure SkyMiles are not worth what they once were, but I don’t want anyone other than ME using my SkyMiles and this feature helps make sure that is just what happens. So, well done Delta! Impressive.
If you have been purchasing either award or revenue tickets I am sure you also noticed the updated and more streamlined final checkout confirmation page on Delta.com. Much of this is for efficiency of Delta up-sells of everything under the sun, but it also includes a nice box that you can check to make sure the important things happen like if you want an “upgrade requested”. Let me think on that one for a minute, hummm… the answer is:
Of concern to me is that I have noticed during a few of my latest bookings that this box has NOT been auto checked. Yet another Delta bug? Maybe, or maybe not. Either way, as I talked about before, you need to make sure as a medallion you are not sabotaging yourself for upgrades. That is, if it matters to you to ride in the pointy end of the jet! 🙂
Also, while we are talking final checkout page, be sure all your other important bits are “checked off” including the button to click if you are traveling, and it should then auto-populate the fields you need, and next check all the info is correct like your name (duh, but still worth looking at), if you want Skybonus credit for the flight (if you are still in the program). Also very important bits like your KTN or known traveler number and if you want to credit the flight to another partner airline rather than Delta (not always a selectable option online with award tickets). Do realize that if you do that latter one it could mean no medallion benefits at all so keep that in mind!
Delta really is focusing on the Delta.com home page a lot lately to make it a “better” experience for us and for them, that is, to get max profits from each ticket sale. I have no problem here as long as they do not change any “defaults” to “buy” so I accidentally in a rush buy something stupid without meaning to. It already frustrates me that I must click NO to their over priced insurance for each trip. If you are the kind that likes this service, and fly a number of times a year, you can get a much better blanket policy from other sources than Delta!
Anyway, expect lots more chances to the Delta.com home page over the rest of the year. Some of them will be subtle, some rather dramatic, as the Delta focus group I am part of is exploring many new ideas. Many of them I like very much and it will be fun to see what makes the final cut! – Rene
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