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A new way for medallions to MISS a Delta upgrade? Plus I like the Delta award security e-mails!

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


email from delta that points have gone out of your account

Like most of us, I have been booking as many Delta award tickets as I can to lower my existing SkyMiles balance to a much more sane number that I can live with since I was well over 1 million at the end of last year. The current Delta award fare sale is helping some book down almost to ZERO and I don’t blame them for wanting to drive their SkyMiles balance down and bank their miles to other more reliable programs like SPG (why not with the current 30,000 bonus points for the SPG cards – perfect timing)

If you have booked an award lately, and have a valid e-mail address in your “My Delta”, I am sure you also received the above notice that an award has been booked from your SkyMiles account. This can be a different e-mail from the one you inserted when booking the award. I have to say I am very impressed by Delta for taking this extra security step to make sure it really is YOU who is accessing your miles. Sure SkyMiles are not worth what they once were, but I don’t want anyone other than ME using my SkyMiles and this feature helps make sure that is just what happens. So, well done Delta! Impressive.

watch for this unchecked box delta-com for award seats

If you have been purchasing either award or revenue tickets I am sure you also noticed the updated and more streamlined final checkout confirmation page on Delta.com. Much of this is for efficiency of Delta up-sells of everything under the sun, but it also includes a nice box that you can check to make sure the important things happen like if you want an “upgrade requested”. Let me think on that one for a minute, hummm… the answer is:

YES!!!

Of concern to me is that I have noticed during a few of my latest bookings that this box has NOT been auto checked. Yet another Delta bug? Maybe, or maybe not. Either way, as I talked about before, you need to make sure as a medallion you are not sabotaging yourself for upgrades. That is, if it matters to you to ride in the pointy end of the jet! 🙂

pick what ff program to get credit

Also, while we are talking final checkout page, be sure all your other important bits are “checked off” including the button to click if you are traveling, and it should then auto-populate the fields you need, and next check all the info is correct like your name (duh, but still worth looking at), if you want Skybonus credit for the flight (if you are still in the program). Also very important bits like your KTN or known traveler number and if you want to credit the flight to another partner airline rather than Delta (not always a selectable option online with award tickets). Do realize that if you do that latter one it could mean no medallion benefits at all so keep that in mind!

button to say NO to trip insurance

Delta really is focusing on the Delta.com home page a lot lately to make it a “better” experience for us and for them, that is, to get max profits from each ticket sale. I have no problem here as long as they do not change any “defaults” to “buy” so I accidentally in a rush buy something stupid without meaning to. It already frustrates me that I must click NO to their over priced insurance for each trip. If you are the kind that likes this service, and fly a number of times a year, you can get a much better blanket policy from other sources than Delta!

Anyway, expect lots more chances to the Delta.com home page over the rest of the year. Some of them will be subtle, some rather dramatic, as the Delta focus group I am part of is exploring many new ideas. Many of them I like very much and it will be fun to see what makes the final cut! – Rene

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

5 Comments

  1. FYI, I’ve noticed that my ktn never auto-populates. I eventually got tired of filling it in over and over. Guess what? DL does have it and it always shows up on the boarding pass. Just a small data point to save you all those 15 seconds.

  2. Question on another topic
    What are rules and compensation for missed flight because of delay in first flight? SMF LAX delayed flight with late arrival LAX not able to connect LAX NRT. Alternate flight offered on Korean Air leaves 10-12 hrs later and long layover at INC, unable gives eat assignment it go 1 day later on DL with confirmed seats but not in EC as original seats and no UG to J as 40 plus seats in Y. What are rules and what compensation an I get as arrival is 24 hrs late?
    Thanks for your reply
    Clarence

    • @Clarence – Remember the USA is not Europe. They really owe you very little legally. You can ask for money back or gripe and get some $kyRubles but that is about it. They can, if they way, put you up in hotels and pay for food (or not) and put you in ANY seat on the jet. That’s the way it is! 🙁

  3. I’ve tried signing up for the SPG. business card 3 times. It just locks up. If you save the app for future sign up, it gives you a nice response but you never receive the email.
    No thanks

    • @Gregg – Seeing same error. Sorry but thanks for supporting the blog. Please try again in the AM or Monday as I will contact AMEX over this. Txs – Rene
      .
      http://www.DeltaPoints.com/SPGBIZ
      .
      BTW the problem seems to be in mobile. Have you tried on a PC or MAC?

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