Apparently, there is a memo / page on the internal Delta computers telling Delta pilots to engage passengers more. I do not have all the details and have not seen the page, but from what I can glean it is directing / requesting pilots to have more contact with passengers.
This also squares with the new question that seems to have recently popped up on my post-flight Delta surveys about how my flight was (were you puzzled to see this question btw). Keep in mind with these surveys that if flight attendants (mainline) when they get all 5’s, or excellence, they get bonus cash from Delta and this is why I always give the top marks no matter what! But back to the topic at hand.
There have been some interesting discussions on pilot web boards about this request from the Delta mothership, that is, to have pilots increase their engagement with “us”. Some pilots commented that they feel it is just creepy at times and others think “we” don’t want this kind of engagement with them. One of the best lines I saw was:
“I’m a pilot, not Julie from the Love Boat.”
You do have to be old enough to have seen “The Love Boat” to get this reference but gosh it is funny and I have to agree with it. I think the mothership has a lot of guts to ask anything “extra” from Delta pilots right now as they are working out the new contract details. Especially since something like this that has nothing to do with their job of flying us safely from A-B.
My personal take on this topic, as someone who is a Diamond Medallion frequent flyer, is simple. I like the men and women who fly Delta jets. They have always got me from A-B safely. They are professional and have always been very kind (and patient I might add) to me each time “I” have engaged them. Now I have no problem with a pilot telling me “thank you for flying with us”, but I do not expect it or need it from them on every flight. The same thing goes from an FA. Sure it is nice to have them tell me thanks for my business, but sometimes it can feel “forced” and not genuine. That, to me, is worse than saying nothing at all.
I guess I would love to get your thoughts so I have put up a poll. Should Delta pilots go out of their way to “engage” those of us on Delta jets? – Rene
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