From the Delta PR “News Hub” we have Delta bragging about setting history. The numbers are truly impressive. Having flown 6 Delta flights in the past few days I can tell you on-time “really” matters to everyone who works for Delta. This point clearly has been hammered home to everyone in Delta blue! But is this singular focus resulting in other bits suffering? Like what? Look at my flights the past few days for some examples to consider:
Let’s start with my 737-900ER (a reasonably “new” bird) that I flew from DTW to LAX on Wednesday. I chose that seat on purpose because “sometimes” Delta FAs practice FEBO, that is, for meal service Front Even Back Odd numbers flights (this one was odd so my choice was last row for 1st choice). When I went to get my tray out, it was not there. Oh and FEBO was not observed so they ran out of meal choices the row before me! Sigh.
So I got to eat my meal, that did require cutting, in my lap. But at least we were on-time. While we are talking about this 737-900, the bathroom “door” that went over the trash area was busted and would not stay closed making a super tiny lavatory even smaller to use. Ugh.
Next we have my flight from LAX to MSP. On this one where I was wanting to see Satellite TV, that was not available. Ah well.
On to our VERY old 757 that Delta has in service from MSP to ANC. I have to tell you, Alaska Airlines has nothing to fear from Delta when you see the inferior quality of the birds they are pushing on this market. I think “Lisa” in the latest safety demo is bubbly as always – that is, when we can see her. Safety first right Delta?
At least I had Delta studio. Well, I sorta did for a while. You see over most of Canada GoGo, and Delta Studio, does not work so you had better buy or start a move before you fly too far into Canada so it can “buffer” up on your PC as it is your only chance to enjoy it. Clearly, I had no other IFE to enjoy! Deep sigh.
Then we have my last flight back to LAX from MSP that was, without me, continuing on to Hawaii. I will say we left on time, landed early, but then had to “drive around” LAX taxi-ways for half an hour because we did not have a gate. Oh, and how about this old bird? The foot rest had been removed. The power, was nonstandard and old and thus unusable, the window shade I had was jammed so I had to use a “safety card” to block the light to watch the working overhead IFE. But again, at least we departed on time and landed early before driving around the airport.
Anyway, I think you see where I am going with this. Delta right now is laser focused on being on-time. They are doing that really well. Now how about you fix some of the old (and new) birds you are flying around in such a timely manner! – Rene