We all should know about DELTA360, that is, the super select group of HVCs that get the top possible treatment from Delta. For this group, upgrades are all but guaranteed even for those traveling with them as their travel day is personally monitored along the way to make sure everything is just perfect! What about some fee – yeah right – it is waived. But that is for the ultra elites.
Now it seems Delta is testing a virtual “DELTA360” if you will via the Delta Assist team. I have found out that:
“Over the past 5 years, Delta Assist has helped customers stay connected throughout their travels. Now, we’re taking that experience to the next level for our most valued Diamond Medallions. We’d like to invite you to Virtual Assist, an exclusive social media trial program delivering individual service. We’ll closely monitor your trips & do our best to make them hassle-free. If something impacts your upcoming travel, we’ll DM you with a head’s up. And as always, you can tweet us if you need anything. If you prefer to opt-out, simply DM to let us know. Thanks for your loyalty and know we’ve got your back!” – from a Virtual Assist Delta flyer!
That sounds great to me. I would love to be a part of this. But at the same time I have always, since @DeltaAssist started, been an Uber fanboy if you will for the digital service as they can do so much for you quickly and get it right the first time (most times that is). If you are not on twitter and using the service shame on you! But this new part of the on-line program sounds even better. 🙂
Should you expect to get an invite to this test? Very doubtful as it really is a trial and they are limiting who gets included. But it will be fun to see how this plays out and if the program is expanded to others who are not quite DELTA360 but still very valuable to Delta! – René
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