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“Virtual Assist” from the @DeltaAssist team trial for elites! – New from Delta Air Lines

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Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Virtual Assist from Delta Assist

We all should know about DELTA360, that is, the super select group of HVCs that get the top possible treatment from Delta. For this group, upgrades are all but guaranteed even for those traveling with them as their travel day is personally monitored along the way to make sure everything is just perfect! What about some fee – yeah right – it is waived. But that is for the ultra elites.

Now it seems Delta is testing a virtual “DELTA360” if you will via the Delta Assist team. I have found out that:

“Over the past 5 years, Delta Assist has helped customers stay connected throughout their travels. Now, we’re taking that experience to the next level for our most valued Diamond Medallions. We’d like to invite you to Virtual Assist, an exclusive social media trial program delivering individual service. We’ll closely monitor your trips & do our best to make them hassle-free. If something impacts your upcoming travel, we’ll DM you with a head’s up. And as always, you can tweet us if you need anything. If you prefer to opt-out, simply DM to let us know. Thanks for your loyalty and know we’ve got your back!”from a Virtual Assist Delta flyer!

That sounds great to me. I would love to be a part of this. But at the same time I have always, since @DeltaAssist started, been an Uber fanboy if you will for the digital service as they can do so much for you quickly and get it right the first time (most times that is). If you are not on twitter and using the service shame on you! But this new part of the on-line program sounds even better. 🙂

Should you expect to get an invite to this test? Very doubtful as it really is a trial and they are limiting who gets included. But it will be fun to see how this plays out and if the program is expanded to others who are not quite DELTA360 but still very valuable to Delta! – René

Rene’s Points For Better Travel, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Rene’s Points For Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

René de Lambert is a contributing writer and the founder of RenesPoints. He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

6 Comments

  1. Even as a DM I can expect this about as much as a Porsche transfer – as in it’s never going to happen. Double insult today is the ending of Alaska Board Room access as a Delta SkyClub member.

  2. I too have found Delta Assist to be an excellent resource. With a simple confirmation number and request, they can easily process SDC changes, change seats, etc

    I think the best part about it is the accessibility from the air. If I’m on a tight connection or notice something on my delta app, being able to talk to responsive (and typically, in my experience, very good) agents from WIFI beats calling the second you land

    I have found AA and UA’s versions to be far behind the curve, glad to see DL taking it up a notch

    • @Poor Old Dave – Matters not as I will show in a rant later in the week 😉

  3. I was invited to participate. I find Delta Assist a fantastic resource. Looking forward!

  4. Pingback: Updates about Delta's Virtual Assist test program from the Delta Assist team! - Renés PointsRenés Points

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